I used Lending Tree to apply for a loan to refinance my home mortgage to a lower rate. After submitting my information to Lending Tree I was contacted by numerous lenders, including Surepoint Lending. Sunny Bray contacted me by phone and guided through the process. She assured me that she could make me a loan and encouraged me to allow her to have an appraisal done on my home. I asked how much the appraisal would cost me and she said: "a couple of hundred dollars". I told her I could handle that and we proceeded with the appraisal. A day or two after the appraisal was conducted I went online to review by Bank Account and noticed that I'd been billed $425.00 by the appraisal company. I immediately contacted Sunny Bray and asked why I was being billed $425.00, since she had told me the appraisal would be: "a couple of hundred dollars". I told her that she had mislead me and that I didn't appreciate being deceived. She denied deceiving me. I told her she had said the appraisal would cost me $200.00. That is what she said. She said she didn't tell me $200.00. I called her a liar and asked to speak to her supervisor. She put me on hold and after a few minutes a man by the name of Tony came to the phone. I told him that Sunny had lied to me about how much the appraisal would cost me., i.e., that she had told me the appraisal would cost me $200.00. Tony told me he was sorry for the problem. I asked for a refund of the difference. I was told by Tony that if I'd proceed with the loan they would credit me with the difference. For the reader of this complaint I must add: My loan was not a certainty from the start. My house did not appraise high enough to meet the requirements for a no money down closing. As it turned out Surepoint Lending was wanting me to bring $8000.00 at closing to make this loan. I told Sunny from the start of this process that I did not have money to bring to closing. Nevertheless, she encouraged me to proceed with this loan. A loan process that cost me $225.00 more than I was told from the start. I've made numerous attempts to obtain a refund of this over-billing to no avail. I'm warning any of you out there who are attempting to qualify for a loan through SurePoint Lending to beware. Sunny Bray is a liar. She'll say anything to take your money. I'm a working class man. I cannot afford to have money taken from me by unethical people like those I've dealt with at Surepoint Lending. If someone tells you "a couple of hundred dollars" for an appraisal means: "Two Hundred Dollars", not $425.00. I was lied to and I do not appreciate it.

I was contacted by Don Bukovi, SurePoint Lending, LLC the week of 10/5/09, as a result of my inquiry of a Refinance with cash out of $10, 000 opportunity via Lending Tree. Since the market was at an all time low, Don stated he can get me a good rate providing my credit is good. My score came in over 700. I was offered a 20 year fixed rate of 4.375 with a 1% point buy down. I agreed and proceeded with the next steps of employment check and arranged an appointment with the Appraiser at a cost of $350.00. Don stated if my house appraised less, it would be ok because I had plenty of equity in the home to cover the estimated loan of $154, 000. It was appraised at $290, 000. I requested a Good Faith Estimate because I did not want any hidden fees or last minute changes at the time of closing. Don assured me there would be no additional fees and SurePoint prides themselves of being upfront and maintaining a A+ ratings (later found out they are rated B-) and that my applications was looking real good and we should be able to close anytime between 10/21-23/09. On Friday, 10/16/09, Don stated a Risk Lending Fee of 1/2-3/4 of a point will apply due to my appraisal coming in $160, 000 less than what we thought and the declining market. His investors, Bank of America or Chase believed I was a risk. I declined and requested an appraisal refund of $350.00. I visited a local branch of BAC who currently has my mortgage and spoke to Jonathan Embrack, Business Relationship Manager and he contacted Don to inquire about such a bogus fee since I had sufficient equity in the home and good credit. Mr. Embrack was informed by Don that this was their fee and if I didn't like it, I can be assisted by BAC.

SurePoint Lending is a fraud and I am in the process of fighting them for my refund of $350.00 because no other lender will accept the appraisal.