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February 28, 2008
unauthorized charges
SureTouch charged my checking account $39.99 for 4 months before I noticed. Never heard of them. My bank gave me a new debit card number and I filled out forms to contest the charges. The company finally answered the phone and has told me they will reinburse me. They said I was reached by telemarket and I agreed to a long distance card (which I never saw)I would never give my checking account number to anyone esp a telemarketer. We will see if they follow through with returning the money they stole from me.
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February 11, 2008
Unauthorized charges!
I too was duped into accepting their "risk-free trial" phone solicitation. I too was charged processing fees and a monthly charge. You can get your money back from this company. If you are having trouble finding a contact number. Look on your bank statement. Their contact phone number is a part of the transaction code.
Mine showed up as 866-648-3576.
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January 31, 2008
Fraud charges!
I did not authorize Suretouch for this long distance service. And they have no way of canceling this service.
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January 31, 2008
Unauthorized charge on my credit card!
This company has charged my credit card for $4.95 which was not authorized by me. When I call to cancel I get a recording to leave my name and number and someone will call me back, like that will ever happen. Also, in a letter they sent me they state their rates can increase at any time and that they will post the notice on their website. How can companies just charge you whenever they feel like it...
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October 9, 2007
Unauthorized charges
I received letter from Sure Touch regarding Long Distance service. I have never authorized to pay for such. I have no home phone and the phone number they list on my letter is my work number. Why would I want long distance service when my work would pay for such if needed. I have contacted my bank and they are doing an investigation and have told me they will also contact police if they find to be unlawful charges. I have sent a copy of said letter with a statement to Sure Charge stating I do not want their services and to refund any charges they have put to me. I will also be contacting the Attorney General regarding this company.
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October 8, 2007
SureTouch is a scam!
They called my house about a week ago and wanted to talk to my wife. She wasn't here. The guy on the phone asked me where i was from and i said england and near london although i live in the usa and he started asking all kinds of stuff. They then charged my wifes account $4.95 to which they had no information about which bank or card number. I called them, they played a recording of me saying yes to all these questions. I said well i didn't and told them even if i had how is it you can charge my wifes account without her details? Or my details for that matter? The lady hung up the phone. So i called back again. A lady came on the phone and informed me that the account was closed and then (click) hung up the phone again. Anyways thank you again. My bank will probably allow it to go throw due to it being such a small amount. Roswell, georgia, but the tel number was one digit different from the one in previous comments. 18663807148. By the way i told them that they were not authorized to take any money even if i give my wifes details to them as that is not my account. I asked them to explain. They said we had your permission. Its almost laughable!
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August 16, 2007
Withdrawing money unauthorized!
SureTouch Long Distance was taking $39.95 out of my bank account. I NEVER authorized this transaction. I called 866-380-7147 and I left a message on an answering machine saying that I wanted my money back and would press legal charges. I called back later that day and a nice lady answered saying that they had gotten my message and would be returning 2 months of $39.95 back into my account within 7-10 days... about three days later, I received the money. CHECK your BANK STATEMENTS! forty bucks a month usually passes through the cracks... if you are having this problem, they will refund all your money. Call them!
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June 1, 2007
Unauthorized charges!
Suretouch Long Distance is charging me $19.95 per month, even though I never authorized any charges. My credit card company says they cannot do anything about it because it is a pre-authorized charge. Umg*Buyedg and Umg*My Adv are also charging $19.95 per month. My credit card company will do nothing about any of these because they say they are all pre-authorized. I am turning these companies in to the Attorney General in my state in hopes of stopping this fraud.
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