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nycreno
July 16, 2011
Unhelpful when it comes to returns
Never buy something at these prices without seeing it in person. The quality of these vanities are NOT worth it.
I bought two. The first one has a door that hangs uneven from day one. When I asked Customer service, they told me it was not their problem and I have to call the manufacturer.
The second vanity was supposed to come with a brushed nickel drain. It did not. When I asked for the exchange they told me it wont be in stock for another 8 wks.
They also made the mistake of adding a mirror to my order. I corrected them. Now they want the mirror back. they better not charge me. This is the biggest headache.
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j9658
July 6, 2011
Watch Out
Surplusdecor.com sold item as "new." Item received had clearly been "used." Requested an exchange figuring it was just an error. After weeks of unreturned emails, telephone calls and promised exchange; Surplusdecor.com denied exchange.
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Dwayne
June 14, 2010
Purchased a faucet from these people and have gotten a complete run around about returning it
Purchased a faucet from these people and have gotten a complete run around about returning it. My plumber discovered the hot water line did not work so when I called to get a authorization for return merchandise number and they said I had to deal with the manufacturer.
I am within 30 days purchase. Every other internet company I do business with can't wait to write your credit and keep your business especially with a defective product. You'd never get this terrible treatment from Amazon.
Please save yourself some hassle and don't buy from this supplier in the frist place and avoid customer service hassels in the future.
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Rodnik
June 9, 2010
Would never order from this company again
Would never order from this company again. I canceled an order which was paid through pay pal. They said they would reimburse my pay pal account within 10 days. I then received a communication to say they had changed their policy and all refunds are now made by check. I received a check which was sent back unpaid. I now have to dispute this through my credit card company.
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AndK81
August 21, 2009
Clueless company
I found a good price on an island range hood here and placed an order. I waited several days and had not received any update on the status of my order. Their website status still said "Processing". Over the course of the next week, I contacted them 3 times, and each time they said "the item will ship today". Needless to say, the range hood never shipped, and I canceled my order. They are really clueless about their shipping. I recommend to stay way from them.
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Zack
August 8, 2009
Waste of time and money
Bought an item which was shipped promptly. When I unpacked the box, parts were missing. SurplusDecor.com has ignored every request to correct the problem. They asked me to contact the manufacturer which I did but the manufacturer couldn't do anything. Now I have a $400 paperweight that will cost even more money to return. Don't buy from this place if you're looking for decent customer service.
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