Sushi BBQ Inn

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Category: Entertainment

Contact Information
1226 16 Avenue NW, Calgary, Alberta, Canada

Sushi BBQ Inn Reviews

Jenn December 30, 2008

Poor service, manipulative server

I had been a customer at Sushi BBQ Inn for 2.5 years, since I moved to Calgary for my medical training. It is convenient for take-out and close to Foothills hospital where I work. I often take out Spicy Tuna rolls from this restaurant, at least a few times a month.

Most recently, when I went to pick up my order, I was charged almost $2 more for “House Special Rolls”. I told the server that I had ordered Spicy Tuna rolls, and she proceeded to tell me that Spicy Tuna has always been the same price as the House Special Rolls, and there was no recent price change. I knew this was not true, since I have ordered the same Spicy Tuna numerous times before. I felt she was trying to cheat me of my money.

The server proceeded to accuse me that, one time in the past, when I had ordered ‘House Special Rolls’, I falsely told the server I had ordered Spicy Tuna, thus ‘cheating’ the restaurant. I felt her argument made no sense, because if the two rolls were TRULY the same price, as she had stated, then how could the restaurant have been cheated? Nevertheless, I always only order Spicy Tuna.

I proceeded to tell her that I always order Spicy Tuna Rolls, and that any past problems with House Special rolls must have been a misunderstanding, or not related to me. She did not listen, treated me poorly, was manipulative, and finally kicked me out and told me not to return. I was very shocked by this behavior, especially since I have been a faithful, longtime customer.

I will not be visiting this restaurant again.

March 2, 2008

Kicked out for ordering "all we could eat"

My boyfriend and I have been regulars of Sushi BBQ Inn. It was our first date, and became "our place" where we went if we had had a long stressful week.

Feb 29, 2008 was our last visit.

After placing our order for all you can eat sushi, we were informed by the waiter that the chef did not want to prepare food for us. The waiter said we left too much rice in the past - we have never left anything uneaten in the past as they charge you for that. My boyfriend asked to speak with the manager. The waiter said the manager was busy.

Confused, we went to talk to the chef - we have always been polite, not wasted, and tipped at least 20% in the past.

The chef ended up throwing food at my boyfriend, chasing him out, pushing him, swinging at him, and spitting in his face. What kind of all you can eat is this?? And if a chef spits at a person - what is he doing to your food???

We are more upset about the fact that we used to recommend this place to everyone - and that it was the place we got to know each other better when we started dating (We fell in love with each other and this little sushi place!)

It did seem though, that the more often we went, the staff recognized us, and service got slower, portions smaller (with more rice than fish), and the waiters/waitresses returned to the table seldom to see if we wanted more.

If a restaurant is "all you can eat" they should follow up on what they advertise - and they should treat regular customers with respect - not humiliate them and make false accusations and kick them out.

This is not a way to do business and we are absolutely furious/confused/hurt.

I do have part of the altercation on my cell phone video, and am still shocked about the whole event.