Suzuki
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Category: Services
Contact Information Wilkes-Barre, Pennsylvania, United States
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Suzuki Reviews
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brooke69
June 6, 2011
item tickets in store
FIT TO BE TIED...this is the 2nd time went in the store to make pretty big $$ purchases for my son (1 for x-mas), this time for his 2nd birthday coming up in July...My husband & i went in to the w/b store in PA. to purchase my son a battery operated quad (all big dollar ticket items have a tag you take from the front of the product to the register so there were about 6 tags left in the ticket holder thing, we take it up to the register-she looked it up on the computer to make sure it was in stock, there were 4 of them left per there computer - so we should have no problem UH YEAH RIGHT, this store TOTALLY SUCKS - I WILL BY FAR NEVER EVER SHOP THERE AGAIN & I WILL MAKE SURE I TELL MY FRIENDS & FAMILY NEVER TO SHOP THERE FOR THER KIDS CAUSE YOU WIL ONLY BE SET UP FOR DISAPPOINTMENT, THE CASHIER CALLS TO THE BACK ROOM TO HAVE IT BROUGHT UP THEY TELL THEM THERES NONE IN STOCK WTF R U KIDDING ME...THIS IS THE 2ND TIME NOW AS STATED IN THE BEGINNING OF THIS COMPLAINT...WHY HAVE THOSE TICKETS IF THE ITEMS R NEVER IN STOCK I MEAN C'MON-THE CASHIER PROCEEDS TO TELL MY HUSBAND BECAUSE PEOPLE COME UP TO THE REGISTER W/OUT ONE OF THOSE TICKETS & THEY JUST HAPPEN TO SEARCH THERE COMPUTER FOR IT INSTEAD..WHY HAVE THOSE TICKETS THEN..THAT IS THE MOST INSANE THING I HAVE EVER HEARD, ILL GLADLY SPEND MY $$ ONLINE IN STORES & WEBSITES THAT ACTULLY HAVE THE DAMN PRODUCT IN STOCK & NOT MAKE IT LOOK LIKE THEY DO & THEN YOUR TOLD OTHERWISE...THOUGHT THERE MOTTO WAS TO SERVE CHILDRENS NEEDS...HA WELL APPENTLY THAT IS FAR FROM THE TRUTH & THEY COULDNT BE ANY RUDER ABOUT IT, IM SICK OF IT!!
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Ron M F
March 25, 2010
Transmission problems
I have an 06' Suzuki Gran Vitara with about 35, 000 miles on it. The transmission locked in first gear. It is supposed to have a 75, 000 mile engine and drive train warranty. I thought it also had roadside assistance but I was told that I have to pay well over $100 for the vehicle to be towed to the dealer (Dennis Dillon of Boise Idaho) so they can look at the vehicle.
Since they won't cover the tow, I am going to try and drive the vehicle 13 miles in first gear. This is unfortunate and you probably can't do anything about it but I can, Namely, take my business elsewhere.
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M.A. Wyatt
June 29, 2009
Lies and finance
I purchased a bike from Motion's in Marietta Ga. I was told by the person doing the contract that my payments would be $82.00 a month. I was not informed it would be a credit card. I get my statement and payment is $82.00 first month then next one is $212.00. I call motions, then called suzuki and they refer me back and forth to each company saying it is not a promotion, but on my statement it is plain that it is a promo type credit plan. They will not lower interest rate. I closed account and won't ever do business with either again.
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November 30, 2008
credit report
i paid off a loan for a 4 wheeler years ago and it is still showing an open balance on my credit report for $2235.00. i demand that this is removed imediatly, and the date it was paid off listed on the report.
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October 8, 2008
Bad service
WARNING to all Suzuki Grand Vitara owners. If you notice your rear tires wearing prematurely ACT upon this, it is NOT a tire manufacturer problem. It is a Suzuki design flaw, that makes the vehicle unable to control, and will cause you to crash. This is especially true in inclement weather. This model is a lemon, act fast or you will be stuck paying for this scrap of metal. See NHSTA website for complaints. See Edmunds website for similar experieneces also.
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October 6, 2008
Bad service
I purchased a new 2007 Suzuki GZ 250 in Griffin, Georgia on June 20, 2008. It had 3 miles on it when it was delivered to me the next day. I immediately had a problem with it. It would jerk or sputter in 5th gear especially when it needed more power. I thought it was because it was new and was a 2007 and had sat for a long time. It never improved so I took it back to the dealership in Griffin with just over 340 miles on it on July 3rd. It sat there until July 12th with no repair and none expected until the following Thursday (they claimed they couldn't get it on the rack until then) so I took it from Griffin and took it to a dealership in Fayetteville, Georgia. The service manager told me to just ride it until it was time for the 600 mile service. I took it back to Fayetteville on July 19th and now it's September 14, 2008 and my bike still remains there. It's getting close to two months with my new bike sitting in the shop! Georgia doesn't have a Lemon Law that applies to motorcycles to protect us against this so we are at the mercy of the dealers. I've been in contact with Suzuki customer service in California more than once. Fayetteville can't seem to get a part I'm being told. This has been so frustrating. Is this normal customer service for new Suzuki owners? I feel I have made a horrible mistake buying a Suzuki product right now. I hope no one has to experience this.
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September 17, 2008
Bad service
I purchased a new 2007 Suzuki GZ 250 in Griffin, Georgia on June 20, 2008. It had 3 miles on it when it was delivered to me the next day. I immediately had a problem with it. It would jerk or sputter in 5th gear especially when it needed more power. I thought it was because it was new and was a 2007 and had sat for a long time. It never improved so I took it back to the dealership in Griffin with just over 340 miles on it on July 3rd. It sat there until July 12th with no repair and none expected until the following Thursday (they claimed they couldn't get it on the rack until then) so I took it from Griffin and took it to a dealership in Fayetteville, Georgia. The service manager told me to just ride it until it was time for the 600 mile service. I took it back to Fayetteville on July 19th and now it's September 14, 2008 and my bike still remains there. It's getting close to two months with my new bike sitting in the shop! Georgia doesn't have a Lemon Law that applies to motorcycles to protect us against this so we are at the mercy of the dealers. I've been in contact with Suzuki customer service in California more than once. Fayetteville can't seem to get a part I'm being told. This has been so frustrating. Is this normal customer service for new Suzuki owners? I feel I have made a horrible mistake buying a Suzuki product right now. I hope no one has to experience this.
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July 15, 2008
Poor service
I took my vehicle to New Bern NC Mazda Suzuki dealership to be serviced. Upon Pick up of my vehicle on July 11 of 2008 I had come to realize that the rims were stolen of off my vehicle. Their response to the situation was that they were not liable. They did not and have not replaced to stolen goods of off my vehicle and stated that they do not intend to. I am now still paying on rims I no longer posses due to the negligence of this here dealership. I recommend you to not take your vehicle there because you might also be a victim like myself.
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