Swagvault has not delivered on an order placed 8 days ago. their website says 10 minute delivery time . DO NOT ORDER FROM THIS COMPAN. THEY ARE A COMPLETE RIPOFF

I purchased it 6 days ago and everyday that went by, they did nothing to level my character. I would then use their livechat at least 2 times a day and ask what the problem was. My Paypal payment was confirmed and everything. After waiting like 20 minutes for a response every time, they would tell me that they would begin in xx amount of time. The times they told me they would start ranged from 8 hours, 30 minutes, 5 minutes, etc. (I even saved my last live chat transcript which is quite interesting)

After the second day, I was a little worried that I had most likely been scammed, but I decided to give it a few more days because they might have been busy or dealing with technical issues.

I was pretty much fed up on the 6th day and asked for a refund in the livechat. LoL, the funny part is that everything was going well in this chat and my previous chats, except when I asked for a refund on this one. The second I asked for a refund, the livechat screen locked up (Concidence?) and I had to relog back into it and wait for another 20 minutes for their slow and horrible service.

Here is an exact copy of my last chat transcript...

General Info
Chat start time Dec 18, 2007 9:33:09 PM EST
Chat end time Dec 18, 2007 9:46:08 PM EST
Duration (actual chatting time) 00:12:59
Operator Azona

Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Azona'
Azona: hi
Brian: Internet was having problems earlier, and I am still seeking a refund
Azona: why didn't you wait for my response?
Brian: It froze up
Azona: we should have refund you full within 8 hrs
Azona: but since you have put in a dispute and reversed the payment
Azona: you can only get the refund from paypal in 13 days
Brian: I am just curious though, why hasnt my character been leveled yet?
Brian: Sorry.. i am not meaning to sound like a jerk, but I just feel like a got scammed
Azona: cuz we found the password incorrect when we wanna start
Azona: but you left before i repled
Brian: then how come i was never contacted in email?
Azona: replied
Brian: what password did i give you?
Azona: we've sent you an email and told you that we would rfund full in 12 hrs
Azona: but you reversed it
Azona: you 'll get your payment from payment after 13 days
Azona: cya brian
Azona: you broke everything yourself
info: Chat session has been terminated by the site operator.

I am 10000000% positive that I gave them the right password and my friend even watched me type it in when purchasing their powerleveling service. Also, they NEVER sent me one damn email or even responded to the numerous emails I sent them. I checked the junk folder and everything else and absolutely NOTHING!!! Azora was the slowest person to respond to all my questions at the beginning. LOL, however, she seriously type her last 5 responses in like under 20 seconds and ended it immediately before i could even respond.

Also, dont you think that they would have told me in our previous 500 chat sessions that I had given them the wrong information?

The moral of this whole story is... If you are going to purchase anything off the internet, do NOT PURCHASE FROM SWAGVAULT!! because I am still curious to whether I get my refund or not :(

Ive been using swagvault for last 2 months on and of for powerleveling services. 1 month ago i got temp ban from Blizzard n swag vault said they had nothing to do with it, i am a clean player n don't cause any trouble except for using swagvault. Recently i had them power level me a few more levels. They got my account PERMANENTLY banned. i invested over 250$ into this account. They Customer support BLOWS. The phone number doesn't work i even call repeatedly, they would pick up phone n hang up on me. Theyre online support is always off line. Luckily i paid through paypal n currently in dispute on all my orders because they said they have safe service...

They are scammers!

THE GIST OF THIS POST IS THIS STATEMENT FROM "Candy" on SwagVault's "Live Help"

Candy: a minute plz
Candy: your account has been suspended three hours ago

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READ THIS FOR YOUR OWN PROTECTION!

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You are now chatting with Candy (Power Leveling Service).

Candy: hi
Linda: Hello - I have a character being leveled and I would like to log into the account
Linda: My Order number is
Linda: Order Number: ((REMOVED))
Linda: Date Ordered: Wednesday 08 August, 2007 Level 27-40
Linda: You there ???
Linda: Hello?
Candy: oh
Linda: oh what?
Candy: k,checking for you,sec plz
Linda: What level is the character now plz?
Linda: Your sales said to give you five minutes to let you know when I wanted to check or play the character
Linda: HELLO?
Candy: we're arranging
Linda: thank you
Candy: a minute plz
Candy: your account has been suspended three hours ago
Linda: What does that mean?
Linda: It is finished?
Linda: It is leveled?
Linda: ?
Linda: I would like to log into my character.
Linda: Your sales said give you 5 minutes.
Candy: contact with blizzard, take account and password back
Linda: WAIT
Linda: WHAT DO YOU MEAN?
Linda: What is a telephone number I can telephone to SWAGVAULT - RIGHT NOW?
Linda: TALK.
Linda: TALK NOW.
Linda: You THERE ????
Linda: WAS a BOT being used to level the character???
Linda: Did a employee of Swagvault STEAL THE ACCOUNT?
Linda: ................
Linda: TALK
Linda: HELLO ??????????????
Linda: I need a telephone number of Swagvault to talk.
Candy: sorry, there is no appropriate reason for blizzard who suspend your account, just suspect.
Linda: LOOK THE ACCOUNT is STILL THERE - the PASSWORD has been changed by one of your employees
Linda: THE ACCOUNT is still there and there is NO message from Blizzard.
Linda: PLEASE CHANGE my password BACK.
Linda: WHY was the password changed?
Linda: IF <<<<< and I doubt this - Blizzard had "suspended the account: THEY WOULD SEND ME AN EMAIL
Linda: MY ACCOUNT is NOT suspended.
Linda: YOU HAVE CHANGED the PASSWORD.
Linda: WHY didn't you EMAIL ME?
Linda: DID SWAGVAULT USE A BOT?
Linda: DID SWAGVAULT USE A BOT?
Linda: I want an answer ...........
Linda: DID SWAGVAULT USE A BOT?
Linda: THIS IS SIMPLE QUESTION .........
Linda: HELLO ????????????
Candy: our record shows your account was suspended
Linda: ????
Linda: 1) DID SWAGVAULT USE A BOT?
Linda: 2) DID SWAGVAULT CHANGE MY PASSWORD?
Candy: plz contact blizzard.
Candy: we won't modify your password
Linda: you sure?
Linda: So BOT?
Candy: if we do that, we 'll lose our credit, sure
Linda: ok
Linda: NOW - DID SWAGVAULT USE A BOT?
Candy: ty, when you get it plz contact us
Linda: DID SWAGVAULT USE A BOT?
Linda: >>>> B O T ???
Linda: SO ...............
Linda: DID SWAGVAULT EMPLOYEE USE A BOT ???
Linda: ............ B O T ????
Linda: .............................
Linda: IF WHAT YOU SAY IS THE TRUTH and this account has been suspended by Blizzard - then SWAGVAULT USED A "BOT" !!!

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- - - - BUYERS BEWARE - - - -

SwagVault advertises characters are "leveled by our professionals". THIS IS A LIE.

A BOT IS -- NOT -- A PROFESSIONAL. IT IS A "SCRIPT" or a "PROGRAM"
Blizzard BANS accounts using "BOTS". A "BOT" is easily detected by Blizzard programs.

((SwagVault also advertises (your toon) never offends anyone in the game. THIS IS TRUE. How can a "BOT" offend anyone? It is nothing more than programed "mechanical" moves.

AGAIN::: A BOT IS -- NOT -- A PROFESSIONAL. IT IS A "SCRIPT" or a "PROGRAM".

I WAS DUMB DUMB DUMB!

I've tried to buy some power levels from swagvault for me and my friends. I bought four power levels from 1-60 on crushridge horde... But all of these accounts got banned when they arrived at lvl 50, and also swagvault ran away... They don't even want to talk with me.... I've also bought another power lvl for me... but they lied to me telling that something got wrong with the transfer of money and so they can't start my order.... I've checked it and it was alright, all the data matched with what they gave me...

I'm very angry for this... I think I'm going to query them, but I think It will be difficult... I hope you friend more fortune...