SwagVault.com
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Category: Websites
Contact Information United States
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SwagVault.com Reviews
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Jpgamer
June 6, 2011
failed to deliver product or issue refund
I purchased ISK (game currency) for Eve online. Although they made an attempt to deliver the currency the game management reversed the transaction returning the currency to them.
They required a game screenshot of the transaction reversal in order to discuss it. I reloaded the game and recovered a screenshot which I provided. After they review, they claimed not to have received the currency back. I asked to see the wallet screenshot that would have confirmed this and they refused.
I got squat they got nearly $30.00 and a pissed off client.
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Hypnotik
January 20, 2011
Bastards!
I purchased a levellig service from this company, they quoted 4 days and a few hours to level me from 30 to 50 in Aion and I purchased a few million Kinah. Not only did they take several days for the delivery of the Kinah (gold) they had all sorts of excuses as to why they didn't have it.
After 6 days of power levelling they had only boosted me to lvl 38. Not only were they using my toon to generate more Kinah but they were using it as a gold mule! No wonder they took so long to level. I made a complaint, told them to stop the levelling process and to refund the remaining credit in Kinah. After a few days of back and forth emailing I got this done but as soon as the transaction completed I received an email informing me that my account had been suspended due to in-game trading for real money and that my character had been used to transfer large amounts of Kinah and in-game items.
Now I have a friend who works in the Accounts Support team for Aion and he informed me that, although my account will stay banned, the actual complaint traced back to a mule they were investigating for in-game trading - It HAD to be SwagVault who placed the damned complaint! Pissed off because I was unhappy with their services, put my foot down and got shit done. This company is a complete joke!
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joprysko
November 16, 2009
Dishonest company
The power leveling services leaves much to be desired.
1) They only grind levels never doing quests so important skills and quest items are never gotten if you want them or need them you have to go back and try to find the quest and hope you can still do it.
2) The website states you keep all valuable drops. This is a flat out lie. Anything of value found during the leveling process is stripped and given to their gold farmers to sell. Any resources collected any valuable items collected. When I asked about objects i knew the char had to loot due to where it was hunting, they simply said we do not keep items. They did not upgrade the chars skills and It was 500, 000 gold less then when i gave the char 6 days earlier.
3) the service advertises to get things done in a certain time frame. For example my order was 4 days for 5 levels. 6 days later they are telling me 2 days more. In 6 days they only got 2.25 levels.
I canceled the order and got offered a partial refund of about half the money that i don't know if i will recieve. They did not do half of what needed to be done.
I would NOT recommended using this company, they simply use your account to make more money for them. And if you are lucky you will not get banned.
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ksjwdf
February 5, 2009
Account Suspension due to Powerleveling
Never, ever deal with Swagvault for any World of Warcraft Services. I spent $210 on their Powerleveling product using the Recruit a Friend system and had both (!) accounts involved permanently suspended by Blizzard.
Investigation Concluded:
Type of Violation: Violation of the terms of service
Details of Incident: Verified use of online trading services such as power leveling.
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July 20, 2008
Stolen Adena
Paid for 50m Adena and never recieved it. Person in live chat said they did not have the ADENA IN STOCK. BULLSHIT.
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July 4, 2008
Eve online Isk reversals
Swagvault openly advertises you will never lose your isk. This advertisement is a complete lie. I made a purchase for 2 billion isk in the total of around $75. Once they delivered it 5 minutes later ccp removed it from my account. I have spent well over $5000 with this company in the past and they did nothing to resolve the issue regardless of their illegal advertising. If they guarantee you anything be warned it is a lie. I can't stress this enough they will get your account banned. If you have an eve online account you wish to keep and you purchase is from swagvault you will get banned. I am currently looking into a lawsuit for false advertising. Although even though you have a screenshot of the isk removed from your account and proof of the false advertisement PayPal will do nothing to help either.
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March 12, 2008
Did not honor price protection!
I purchased 200 Gold for 208.62 and several hours later they lowered the price to 199.83... No big deal I figured because they had a Price Protection Policy:
http://support.swagvault.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=34&nav=0, 4
It states:
SwagVault offers a 24-hour price protection policy. Due to the volatile nature of game currency prices, SwagVault offers compensation within 24 hours of any difference in price fluctuations. To take advantage of the price protection policy, please contact one of our helpful customer service representative via live chat. No problem, I figured so I contacted them and spent two chat sessions over the matter... They LIE and say this (Straight from the chat):
"Adam: sorry if our faq make any confusion on the matter. and actually it means the compensation b4 delivery. for example: if one purchased an item priced $200 on 1st of jan, the item was delivered 24 hrs later. and b4 the item got delivered (let's say 12 hrs after the purchase), the price got dropped to $180. then we will return the $20. the reason we do this is that if the customer knew the price drop b4 delivery, he could have asked to cancel the order and make a new one on lower price, but we cant compensate for any price dropped which happened after the delivery and ur order was delivered a few hrs after delivery and of course the price drop happened thereafter
Adam: and about our faq... it will be modified soon since it caused such confusion".
That's it... I have no recourse... I filed a complaint with Paypal and they won't do anything.
This sucks...
Glad my "issue" is less of a magnitude than some of the ones I've read here though!
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January 13, 2008
Did not receive what I purchased!
Swagvault is a fraud. I ordered some in game gold and never received it. When I called them they said they had already made the delivery. When I asked them to provide me with the record of the transaction I got the run around and delaying tactics. They keep on asking you to call back in 3hours or 1hours time or that they will be sending you a email shortly. I have never received anything back from them. I have since filed a claim with PayPal to get my money back. I have also filed a report with the Internet Fraud Center, the FBI, the IRS, and Ebay.
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January 8, 2008
Used account for gold trading while under power level DO NOT USE!!!!
Signed up to be power leveled by this company as was attracted by thier prices, there quote was lvls 17-50 to take 4day 9 hours, now yesterday I happened across this website and seeing the comments made on these people i cancelled the order right away and changed my password, I should also note that considering they told me itd be 4 days 9 hours to lvl 50 when i cancelled yesterday it was the 6th day since my order and I was only at lvl 33 so they are not only fraudsters they are slow fraudsters!
anyways all was fine i played my account last night, until i got an email this morning saying i was under a 72 hour suspension because my account had been used for online trading activites I emailed support and was told theyd seen evidence to suggest my account had been involved in gold trading, now i dont sell gold but im pretty sure i know why that lvling was taking them so long, most of the time they were just buying and selling gold using MY account. avoid thes bastards like the plague!
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September 30, 2007
Failed to deliver goods!
I purchased 300k of gold from swagvault. They only delivered 200k. They have not responded to my emails and complaints for more than 24 hours.
Beware!
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