swatch

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Category: Lifestyle

Contact Information
Spain

swatch Reviews

Gavrielius March 30, 2011
My Swatch is rubbish
And i received no feedback after having sent two complains to Customer Care via the Swatch official website. I cannot change the time or the date anymore. I would like to get it fixed at an authorized Swatch dealer. I am prepare to pay for the service. I do not demand free this or that! I went to a Swatch shop in Valencia and they basically told me to throw it away. It´s a Swatch Irony. I expected more than 18 months from a solid watch like this! It´s why i bought a Swatch in the first place. I wanted at least a decade from it. It seems as if Swatch is betraying our expectations. This is not an isolated case.
I would like my watch fixed. Who from Swatch can help me, if anyone? My e-mail is [email protected]
Cheers,
Gabriel
omar saied abdel magied March 27, 2011
defect in the watch
dear sir,
greeting,
The beginning I feel guilty after a large I bought an swatch because he has no interest in customer service or after-sales where I bought an watch since the nearly two and a half and more than six times go to my observation delay time and it does not work, history does not change every time the employee section tells me that will change the battery And after less than a month due time for the delay and when I told him I doubt that the problem in machin manifacturing told me that the battery only and the latter asked the seller to examine them and told me that the problem in machine and he will be replaced in return for 250 SR-Fi set up this argument that the warranty is over the flag to disadvantage the employee and the defect machine defect Where Soc manufacturing industry and where the Swiss and the God and yes, the agent because I do not forgive in my right and this is generally looted telephone 0096596088409 and my name is Omar Said Abdel Meguid.
Anar Mehdiyev March 24, 2011
quality of wristbands and service
I have bought the Swatch watch in June 2009 with an innovative metal-rubber wristband. The innovation proved to be a complete failure as dozens of customers around the world queued for replacement of wristbands. First I experienced that VMF which is the only Swatch service in Azerbaijan, refused to replace bandwrists for free, claiming it is wear and tear! Iwrote a complaint to Swatch headquarters and there was no reply!
When troubled wristband failed for the 2nd time in Nov 2010 I asked for replacement and service centre had no other types of wristbands to replace! It is end of March, and they still have no offers!!! This is unacceptable.
Swatch does not control the activity of its service centres around the globe, and the global website has the contacts for Azerbaijan service centre NOT updated for at least 7 years!!! Both postcodes and phone numbers changed since that time!
gladiatorx January 21, 2011
Black Watch
Hiring practices are reverse biased. They operate in gangs along the streets. They ride public transportation and keep sleep all day or else give riders the evil eye. If you are not their kind they are purposely rude and manipulative, daring you talk back so they can label you in order to justify more mistreatment. You can see that mean self-satisfied look in all the moms that patrol atlanta street. These toughs are trained to train their kids to join black watch so they can keep all the jobs to themselves, the bus drivers, the clerks, the entry level, the minority slots, the orderlies, all of them commiserating to move on up. And when they do, they are ever so self-satisfied and create new black watches at higher levels, intimidating at new levels, and creating new false guilts and spins.
foodie123 October 15, 2010
Horrible customer service
Today October 15th, 2010 i decided to go to the Swatch store with my friend right after school. We still had our school bags with us. when we walked in we were greeted by a friendly staff member. We asked if they had a catalog. He said he was unsure and to ask the manager. When we went to ask her she was yelling at another staff member in front of all the paying customers. when she was finished we asked her. She yelled and said i quote "We don't have a catalog you have to go online. We were so embarrassed that we left.
Greg T March 2, 2010
No warranty honor
I bought a Swatch for my wife.

Problem #1: The band broke after about a month. Upon searching the Internet, I was surprised to find that Swatch is well known for providing flimsy bands on many of their watches and of course they don't cover the band in their warranty. I paid for a new band.

Problem #2: The watch lets water in if it gets wet at all. I returned it for repair since it was still under warranty. After a month, they returned the watch, saying it was my fault for scratching the glass. (There is a tiny almost invisible scratch on the glass AND by the way the watch claims to be "water-resistant 30 meters" and "scratch-resistant")

Problem #3: I took the watch to a repairman. He told me that Swatches cannot be repaired because they are glued shut. He also told me that was why my watch was leaking because this is a poor way to water-proof a watch.

In short, Swatch makes pretty watches but they are flimsy and disposable and your typical 2 dollar watch will probably last you longer. If you think the extra money buys you good service, think again. SWATCH does not honor their warranty.
wreuven March 1, 2010
Don't Honor Warranty
I bought a Swatch for my wife.

Problem #1: The band broke after about a month. Upon searching the Internet, I was surprised to find that Swatch is well known for providing flimsy bands on many of their watches and of course they don't cover the band in their warranty. I paid for a new band.

Problem #2: The watch lets water in. I returned it for repair since it was still under warranty. After a month, they returned the watch, saying it was my fault for scratching the glass. (There is a tiny almost invisible scratch on the glass AND by the way the watch claims to be "scratch-resistant")

Problem #3: I took the watch to a repairman. He told me that Swatches cannot be repaired because they are glued shut. He also told me that was why my watch was leaking because this is a poor way to water-proof a watch.

In short, Swatch makes pretty watches but they are flimsy and disposable and your typical 2 dollar watch will probably last you longer. If you think the extra money buys you good service, think again. SWATCH does not honor their warranty.
Rachit Mathur August 27, 2009
Watch not repaired
My swatch watch, under warranty, is not working fine. The problem with watch was in 24 hours it lags few minutes(approx 7 mins). I have given the watch for repair, they just replaced the battery and given me the watch saying that they did service of the watch. While giving the watch for repair i clearly mentioned that the battery is working fine. It took them 15 days to just replace the battery.
disgruntledswatchcustomer August 14, 2009
no spare parts
I bought a swatch irony. It has a metal band with black plastic inserts. The plastic is rubbish and break constantly. I have twice replaced the band. This time I wanted to replace the plastic parts with metal. Swatch say they cannot provide the parts. Basically a Swatch is a throw away product. Not quite what one would expect

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