I am writing to complaint about a 851 SEK charge on my bill made by the swedish company SweBus, and I hope you can help me to solve this.

I bought 2 tickets on their website from Stockholm to Halmstad and the system raised an error and created the returning ticket the same day we departure, and not only this, the timetables collapse betweeen them. It is obvious that it was a mistake on their site because it is not possible to return at the same time we are on the way. I went to the Central Terminalen in Stockholm and the assitant told me that there is no refunding when you don't purchase the insurance, which is optional when you buy tickets. I understand that the insurance is valid when you want to cancel your payment or you like to change your timetables, but I think that this is not applied when there is a missprint on the tickets. Besides this, we had to buy new tickets because we needed to travel. We asked for an organization who can help customers when they have problems at buying but the assistant told us that there is no such organization in Sweden. I am really disappointed about this because here in my country we don't work in that way.

Enclosed is a copy of my charge slip from Swedebus and the incorrect bill.

Incorrect tickets: 9HWXELL-1, 9LGQPRY-1

Thank you for resolving this matter before my next payment is due.