I purchased my Swim-Mor Pool in 2002. It cost close to $30, 000. Within two years we had structural problems. This included falling tile, plaster cracks, and loose coping. When brought to their attention as my husband and I visited the showroom and called numerous times we were actually yelled at by the man at the service desk. The service reps were rude, unprofessional and refused to come and see our pool. We had problem after problem, and were denied help. This has been going on for years. After 8 years, the pool looks as if it is falling apart. We have a collection of hundreds of tiles that have fallen into the pool. The plaster has cracks, and also the terra cotta coping can be lifted up with bare hands. It was suggested to us by contractors that we brought in to access the situation that perhaps the cement was not mixed properly. I'm not sure what went wrong, but clearly something is not right. The last pool we had was 20 years old, and not a loss of tile.
We recently contacted SWIM-MOR to make them aware of the situation, and put it in writing because the situation was so bad. We have been getting estimates in the $13, 000-$15, 000 range to fix the pool. We wrote a professional letter to SWIM MOR. The response from the owner took all of two sentences, saying very clearly that the pool was not covered by any warranty. Now, you would think if this man was professional and had any sense of business ethics, that he at least would come to see our pool in person after what we explained in the letter. Our pool is a disgrace, and paying upwards of $15, 000 to fix a pool that is 8 years old is quite unbelievable. I had no other recourse but to post the pictures up on YOUTUBE.COM. Since the owner felt he wasn't responsible to care for us and the problems of our pool, I felt that it was time to post the pictures. You can clearly see that something must have went wrong in the construction of our pool. Why else? I have noticed in other postings that they try to place the blame on the pool owner. We have maintained our pool properly, and nothing could have caused this much damage. It's a shame SWIM-MOR won't take responsibility, nor will the owner bother to find the time to look at our pool. Unfortunately, we had to "one up" them. We actually called SWIM-MOR and told them we wanted an estimate on a swimming pool repair. That was the only way they came out. (We also didn't happen to mention that they built the pool.) It was very interesting to receive the written estimate to correct the pool that they built. Not one for deceipt, but in this case, again, wanted to see what they would charge. How ironic is that?
Please feel free to check out my SWIM-MOR video on YOU TUBE. Also, if anyone would like to e-mail me, I have hundreds of pictures documenting my pool. It is a shame that it comes to this, when the easiest solution would have been to take responsibility for their work. At this point, I just can't stand the thought of anyone being treated the way that we were treated or to give this company any business whatsoever. I stand by my convictions and unfortunately; again, in my opinion, I would tell anyone and everyone to avoid having any work done by SWIM-MOR. Very displeased. PS. Had to post a star to leave a comment, but they are worthy of nothing in my opinion. * I have 100's of photos, they won't download because larger than 2 MB. Will send attachment in e-mail if anyone contacts me.