Canceled half of my order without informing me. After my charge card had been charged.

We purchased a competitive swim suit for my son. He only wore it 8 times before it fell apart. The company refused to do anything about it. They only return un-used merchandice. BEWARE...this product was worthless but I paid a lot for it...

On July 3, I ordered two bottles of Kinesys Fragrance-Free sunscreen from SwimOutlet.com. The order arrived very quickly -- just a few days later -- but they had sent mango-scented sunscreen instead of fragrance-free. I emailed them -- twice -- but received no reply. I called several times but was placed on interminable holds. Finally, on July 18th, after waiting on hold for twenty minutes, I spoke to a customer representative. They said they would send a UPS return mailing label so that I could return the improper merchandise and get a credit issued. (Since receiving the order, I had found what I wanted at a local store.) It doesn't seem like there's anything particularly fraudulent or otherwise nefarious going on with them; they are simply slow and unresponsive.

Michael,
Los Angeles, CA 90064.