My parents are pensioners and were due to collect a new car. They rang Swinton and told them they needed to transfer their insurance and wanted a quote for the new car. Swinton, knowing the date they were due to collect the new car, said they’d ring them back. Three days later Swinton hadn’t rang them back. So I had to quickly get them insurance for their new car over the internet (which was probably a lot cheaper anyway).

We didn’t hear anything from Swinton until a month later when they wrote demanding a cancellation fee of 50 Pounds. They now refuse to even tell us on what date they cancelled the insurance. I suspect it would have run out by then anyway and this is just a way of obtaining £50 from us as they lost the business because they couldn’t be bothered returning a phone call.

I will be complaining to their head office, then FSA and possibly asking Age Concern to help, the customer service is non-existent, they are very aggressive in demanding money and refuse to answer basic queries. They certainly shouldn’t behave in this manner towards pensioners.

My parents are pensioners and were due to collect a new car. They rang Swinton and told them they needed to transfer their insurance and wanted a quote for the new car. Swinton, knowing the date they were due to collect the new car, said they'd ring them back. Three days later Swinton hadn't rang them back so I had to quickly get them insurance for their new car over the internet (which was probably a lot cheaper anyway). We didn't hear anything from Swinton until a month later when they wrote demanding a cancellation fee of £50! They now refuse to even tell us on what date they cancelled the insurance - I suspect it would have run out by then anyway and this is just a way of obtaining £50 from us as they lost the business because they couldn't be bothered returning a phone call.

I will be complaining to their head office, then FSA and possibly asking Age Concern to help, the customer service is non-existent, they are very aggressive in demanding money and refuse to answer basic queries. They certainly shouldn't behave in this manner towards pensioners.