Just a quick rant to say Staff unhelpful and even tho told twice details on policy incorrect still incorrect! cancelled first policy without my knowledge due to house move (was uninsured for 3 weeks as they had been sending letters to old address!) then refused to reinstate policy even tho it was there error as i had sent no claims and change of address set up new policy and refused to give me original price new policy £15 more a month! also had house insurance with them when told for second time we had moved they never even asked about new house as details on policy would be different. Helped themselves to money out of my account above what I was quoted when they cancelled policy (There mistake!) and took extra first month of new policy and changed amount on house insurance and did not inform me until 3 weeks after direct debit had been taken! this all happened in january by then pretty annoyed so cancelled direct debits and got insured elsewhere since then my partner has been harrased at work by phone constant letters which i have ignored why should i play by there rules if they cannot keep to there side of the contract ie fineing me for there mistakes, Now june the 8th just seen a debit card transaction from them they have helped themselves to nearly £60 of my money illegally. Also policy documents show wot a robbing company this is why would I need a credit agreement for £2000 if my insurance is only £300?? Also reading small print they are more interested in fines and gimmicks than good service I never signed anything and cancelled policy within the first month so why have they the right to help themselves to my money.??? Very Irate ex customer !!

Head of HR lied in my grievance meeting and failed to discipline senior managers for bullying staff. Directors also lie and cover up truth. Court case approaches. Have lots of proof of constructive dismissal. Watch this space.

Purchased insurance online with Swinton via the MCN website (cost £65)then had to wait 2 weeks for documents to turn up.
Upon receipt of the documents I noticed they had my 1996 Honda as a 1979, and got my name wrong !
Rang them up to correct the errors only to be told its going to cost you more to correct their mistakes.
At first it was £45 to update the details or £50 to cancel .After a second phone call its £33 to update or 50 to cancel.
Every other insurance company at the time have quoted for the correct year of bike via the MCN website except swidleton, sorry swinton.
Swinton adamant not their mistake !
Can't ride the bike now as insurance is not valid, can't insure the bike elsewhere as its already registerd insured under the reg plate!
Rock and a hard place.
Certainly wont be using swinton again ("computer says no" robots on a phone line)

I have car insurance with Swinton and it's amount to expire. I got the usual renewal notice from them, then I got another, then another. Cant blame them for trying I guess.

Today I got a call on my mobile asking if I wanted to go ahead with the proposed renewal. I told the girl that if I did, I would have replied to one of the letters that they had sent me and I hung up. A few seconds later she called again, so I put her to answer phone, she rang 4 more times within 5 minutes so I eventually answered and told her very clearly that I was not interested and hung up again. She called again a few seconds later. By now I was getting annoyed so I answered and asked her why she kept calling me when I had already made it very clear that I wasnt interested. She said 'but you havent listed to what I have to say' - I told her that I couldnt care less about what she had to say and hung up again.

She called 3 or 4 more times so each time I answered the call but just left the phone on the table and didnt respond to her.

Eventually I got so wound up by her that i decided to do the same to her and so i called her several times and asked if she wanted to buy a dog. she very quickly became annoyed with this (mission accomplished) and then said that I shouldnt do this to her because she has all my personal info on the screen infront of her...Basically, she was threatening me (maybe she will send the boys round later) anyway I decided that enough was enough and called the swinton head office to complain. I told the complaints guy what had happened and he said he would look into it and get back to me. Sure enough, 30 mins later he called back and said that according to the girl I had called her and was abusive and as such he rejected my complaint. I told him to listen to the recordings of the calls and he said 'unfortunately we only record a small % of calls and yours have not been recorded'- very convenient!!!


Anyway thats enough ranting from me. Swinton lost a customer forever and hopefully a few more because of this complaint.


The girl's name is Louise and she works at the Hitchin branch of Swinton.