Swipe Auctions

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Contact Information
Plano, Texas, United States

Swipe Auctions Reviews

JMYorke November 11, 2010
Unauthorized charge of $159.00
Swipe Auction tricked me into providing my credit info before being registered to participate in bidding. Once I complied, they charged $159.00 to my account without even getting the opportunity to participate in any bidding. When I asked for refunded they agreed without anticipation of any possible problem. Then, when the refund didn't come after the 28-day deadline, I called them and suddenly this is the bullcrap they came up with. Read on:

From: jmyorke
Subject: Swipe Auction Chat
Date: November 11, 2010 11:34:26 AM EST
To: jmyorke
Please wait for a site operator to respond.
You are now chatting with 'Alice#SA6690'
Alice#SA6690: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. May we start with your name please?
you: Alice, where's my refund? You said it'd take only 28 days to process it
Alice#SA6690: I would be happy to assist you with your concern, so in order to pull up the details of your account; can you please provide me with your full name, e-mail address and zip code?
you: Justice Yorke, JMYorke@--------, 310--
Alice#SA6690: SwipeAuctions is winding down operations due to merchant shutting down our processing and is no longer accepting new customers. In addition, SwipeAuctions is unable to issue any refunds for membership fees (see the SwipeAuctions Terms & Conditions). During SwipeAuctions wind down period, all products corresponding to already paid winning auctions will be shipped in accordance with the Terms & Conditions.
you: JMYorke@-------
you: So why didn't you tell me that when I submitted a request for a refund some 49 days ago?
Alice#SA6690: We apologize for the inconvenience you have experienced in obtaining your refund. Unfortunately, we have not been able to process the refund through our Merchant account since they have denied all refunds. We do however want to work together with you to obtain your refund. Kindly e-mail our support team [email protected]. Please provide them with your name, email address, address, postal/zip code, and as much of your information as possible to assist them to locate your account. The Support Team will then provide you with a Release of Funds Authorization Form. This is the form you will need to provide to your Bank or CC Company to obtain a refund. Please allow a minimum of 3 business days for response from our support team who will respond during the working hours of Monday – Friday 8 am to 5 pm MST.
you: it seems like you guys are playing games and don't want to issue refund. I'm therefore taking my case to the Justice Department.
Alice#SA6690: It has always been our intention to refund our valuable customers as per our Money Back Guarantee, but with the merchant account shutting down and not allowing us to refund, we are unable to assist you any further with a refund. As previously stated, we are willing to work together with you to obtain a refund, so kindly e-mail the required information to [email protected] they can further assist you in obtaining your refund.
you: I'm through with you.
Alice#SA6690: I sincerely apologize, but I have no further details to provide to you at this time. As a livechat agent, I have not been fully informed of all the details behind the shutdown. Therefore; I am simply unable to assist you with any further information.
AlBQuirky November 11, 2010
Sign-up fee not refunded
Swipe Auctions nabs another sucker. On September 22, 2010, after realizing what I had done (Agreed to be charged $159.00 for membership), I immediately contacted Swipe Auctions. They sent to a page to download a pdf, fill it in, and mail it in to them for my refund. I thought I would be respectful and give them time. On November 5, 2010, they inform me their "Merchant Account" has closed up shop. I find this very interesting as my bank statement list the following:
"09-27 #VISA CHECK 00009041850000 -159.00
MERCHANT PURCHASE TERMINAL 490763
AW SWIPE AUCTIONS COM 186640758 XX"
It appears to me that Swipe Auctions IS the merchant account. I will now try to go through my credit card issuer and see if they will pursue this illegal activity. It almost looks like a class action could be looked at here.
Susan Butz November 8, 2010
159.00 refund
I did not authorize swipe auctions to bill my credit card. I have since spoken to them and they said they would remove this charge from my credit card. They have not done so and now say they cannot issue a refund.
morgan. November 5, 2010
no refund, international charges! unartherized charges
was charged 159.00, right away I asked for the funds back. After much run around and days of complaining, I was able to print out a refund sheet. well this is over 5 pages want VERY personal information, information that your bank doesn't even ask for, so I try contacting again and again. I now find that the site is closing. I also see that they are still selling "bids" how can this be still taking funds and being closed. I printed out some of my chats with their on line help/support which is no help. Alsio on my bank statement I have many charger internationalones even which I have received nothing for nor ordered. How can I stop them from charging my account! Are these out of country scam artisit?
maurice cook November 3, 2010
refund
swipe took $159.00 from my bank account, i sent in the mail in refund form, it was procced i was told on line by their custamer service that my refund was being sent to my bank.one month later they now say they cant help me get my money back.
Blake Evans November 3, 2010
Took $159 without my consent
I am writing this so that other people hopefully read this before they fall for Swipe Auctions. I saw the ad on the local news website, clicked on it, and at the bottom right of the page it reads:
Register here to start bidding: (obviously I wanted to see prices and auction items and you cant without signing in)
Name:
Email:
Email Again:
Passoword:
How would you like to pay for any winning auctions:
Visa/MC etc etc
Card #
Expiration

Then all of a sudden my card is charged $159!! IT SAYS NOTHING ABOUT 159$, usually another window will pop up and say "Are you sure you would like to pay 159$" or something like that. What a scam! AND to top it off they don't refund you for 30 business days and bullshit you about that. BEWARE!!
MichellM November 2, 2010
$159.00 Refund
I apparently got sucked into this as well! I should have googled the complaints first and then maybe I could have saved me alot of trouble! I signed up & found out a week later that they deducted $159.00 from my account. I contacted them online and the rep said they would cancel my acct and refund my money. I was so happy, but its been a month now and I havent seen any money. I contacted them again today and the live chat rep gave me a number to call. I called that number...this new rep says that im not going to get my money, appologives to me and stated that she is now ending our call & HANGS UP ON ME!!! Omg, I havent been so mad in my life!! I guess I have learned my lesson the hard way. I cant believe that people can be so insensitive!! Good Luck to all of yall out there who fell for this ridiculous website! Sure wish I couldve rcvd my refund :0(
Stargirlie November 1, 2010
Refund
I have been trying since September 30, 2010 to get a refund. I completed the form they required, contacted them two weeks after I mailed the form to them and was told I needed to wait two more weeks as they were backlogged (yeah, I just bet they were). Tried contacting them today and was told they are shutting down their operations and no more refunds would be issued. Tried to complain the the live chat agent pretended ignorance. I'm furious to say the very least!
Beth Wilson October 28, 2010
refund
I have filled out all the paper work for my $159.00 refund, due to the fact that I think your site is a scam. I have not heard for you in any form and it has been a month since I requested the refund. My credit card statement has come and I will dispute the charge if I do not hear from you in the next three days.
RUZZIE October 25, 2010
REFUND
Like others I thought that I was just registrating to be able to bid, then the $159.00 charge hit my charge card, I did everythig that I was told to do by the site operator and sure enough I did get my refund. It was credited today, and I am so thankful. From now on I will just stick wth
Ebay.
Ruzzie01

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