I should only hope that there will be a class action suit against this company. I have also been ripped off for $159.00 and tried to follow the instructions to obtain a refund. I had no idea that I was being charged that amount just for using the site. There was no section to review the application before aggreeing to the any fees. I spoke to a customer service person and they said I wasn't allowed the refund and I should have read the terms in the top lefthand corner of their site before putting in my credit card information. All sites ask for credit card info but always let you view before committing. The rep said I could try to get a refund by following the refund rules. It would take about 10 days. Unbelievable! If there is an accidental charge for any customer, it can be adjusted almost immediately. It's been since last November, and another request was sent in January. I still haven't received a refund. If anyone hears of a class action suit, I'm in!!!

Seems like you cant get in touch with anybody to get your refund. Online chat is a joke and I think that this Jennifer is a joke I have done everything that was asked and NOTHING!!! What do you do???????????????????? Chris

i was told that send back my request using their #RF918. Since October i have not heard from them except getting a run around

When you apply for a membership in swipe auctions, to bid in products, it is quite unclear that there is a cost for the membership and that cost is $159.

Too late I realized about this cost, and immediately asked for a refund. I was given a link to download a refund form. I downloaded the form and followed all steps as described. I mailed my refund form (refund is not available online nor through their online support). The refund form instructed me to contact swipe auctions in 2 weeks so they could start the refund process. I called 2 weeks later and I was told that the wait period have been increased to 4 weeks and I needed to contact then again (they gave me a specific date to contact then again). I called back when I was told and finally I was able to get them to process my refund.

But in my next credit card bill, I got a charge from swipe auctions for $11.95. I contact them again, and I was told that I had automatically enrolled in an auto pack when I signed for my membership. Although I cancelled my membership, I still got charged for this "auto pack" and a refund was not available. I asked to them to cancel this "auto pack program". Let's hope next month I will not find a new hidden charge in my credit card bill.

My impression after the above experience is that this business is misleading customer in the cost involved in participating in their auctions. Also, they have made the refund process complicated enough that I am sure many customers get lost in the process and are not able to complete the refund process, therefore, never getting their money back.

It seems that SwipeAuctions as of today has either permenantly or temporarily shut down its doors. The site claims "We regret to inform you that recently the Swipe Auctions site has been undergoing financial issues. Unfortunately, due to the high popularity and overwhelming amount of winners on our site it had simply become unsustainable to continue running our auctions. While immense efforts were put forth to try and mitigate these issues, all such efforts were permanently stopped on October 31st 2010 when our merchant bank refused to process any further transactions".

Now, if that doesn't sound like the worst explanation of a company who is probably going under because of lawsuits, not because of so many winers, I don'tknow what does. Anyways, here's my story. I was schemed into signing up with them on 9/22/10, which then charged an initial $159 to my credit card. (I thought it was more of a eBay type deal where your credit card is used when you win an auction). I tried to dispute the charge with my credit card company but there was some kind of note on the transaction from SwipeAuction saying that their charge is lawful. So, to get that refund requires you to fill out a refund form as they claim they need a written request for this refund (okay, seems legit, but why won't a live chat conversation do? or an email?). But the catch is YOU have to call them after not 15 days as I was originally told, but after 28 days to verify if your refund form was received and if it is, then request with them the refund again via a livechat. Now that is shaddy!! If you forget, or have a lapse in judgment, you just lost $159! And its easy to forget because since the bank can't dispute it, you have to pay it on your next bill or its more interest on your account. So I do all that, get a confirmation on 10/20/10 that my refund will process in the next 6 - 10 business days which ends today and now I learn of what is stated on their website. But here's the thing, my request should have gone through before 10/31/10 when SwipeAuctions claims they lost their merchant bank. See the scam yet?? So now I have to email a support team who will look up my account and we'll go from there and it may take 72 hours for them to reply and per the live chat am still not guaranteed my refund! Most ridiculous procedure, company, website I've ever dealt with. Their livechat customer service reps are the worst I've ever dealt with. If your question requires too detailed of an answer or is one that the rep doesn't know, they have these pre-written replies that they will send back to you saying thank you and what else can I help you with today. I even had a supervisor on the chat who refused to give me her boss's name! I had to pretty much demand it 4 times!! Hopefully their doors are closed forever.