OH AND YOU WILL SEE THAT THE SUPERVISOR SAYS I CAN EMAIL THE CONVERSATION TO MYSELF...
BY THE WAY, IT DOES NOT WORK... ITS A GOOD THING I CHECKED BEFORE I CLOSED THE WINDOW.
I PRINTED A COPY TOO.
Please wait for a site operator to respond.
You are now chatting with 'Karen'
Karen: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
you: Your speaking with Michael Larson
Karen: Hi, may I have your email address and zip code please?
you:
[email protected]
you: 92543
Karen: Please wait while I check your order details in our system.
Karen: Ok, how may I assist you?
you: I just registered, and it "processed" my credit card... I want to know if I have been "charge" for anything yet... I was under the impression I got 300 bids free, and I could purchase more... but then it said my card was "processed" and I dont want anything charged to my account
Karen: One moment please.
Karen: You have been charged $150.00 for 1-Year Membership (Include 300 Start-Up Bids).
you: if anything at all has been charged to my card, I want my account deleted promptly and my money refunded, and all my information deleted...
you: wft
you: NO
Karen: One moment please.
Karen: I have successfully cancelled your Swipebids account as per your request. Please note, this does not cancel or remove any charges of $150.00 for a membership with 300 bids or for any bid pack you may have selected to purchase up to this date. You still have access to all of the bids credited to your account, along with the daily opportunity to become one of our LUCKY TOP PRIZE WINNERS.
Your Cancellation number is:
you: i want a complete refund promptly and i want my account deleted..
Karen: 8687
Karen: Customer satisfaction is our number one priority; this is why we offer each one of our customers a 30 day money back guarantee. We are so confident that you will win auctions with SwipeBids.com that if you don’t win anything, we will refund you the entire sign up fee!
Also, please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase.
you: I DO NOT WANT TO BE CHARGED
Karen: To ensure no refund request is ever missed, please CLICK HERE to download the refund request form. You have up to 90 days to fill out and mail the form to our accounting department.
you: I will call my credit card company
you: this is scandlous
you: it did not say I would be charged at that point
you: i wont be waiting 90 days
Karen: We have clearly mentioned about our membership charges in our site. Please visit below link .
Karen: http://www.swipebidscs.com/service_enq2.php
you: refund my money now please or i will call the creditcard company
Karen: As I stated before, all you need to do is fill out the refund request form and send it to us to ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V, camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month. Shall I go ahead and credit the 500 free bids to your account?
you: maam
you: I am going to be really nice here
you: i want my money refunded
Karen: Please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by the banks to ensure the charges cannot be disputed. All you need to do if fill out the refund request and mail it to us; it’s that easy to get your refund!
you: contact number please
Karen: One moment please.
Karen: To get assistance via phone, please call this number: 1-866-389-3870 (Mon – Sat 8 am - 9 pm & Sun from 10 am - 6 pm Eastern Time). If you are planning to call in regards to a refund, please be informed that they will not be able to assist you with a refund and will direct you back to our Livechat site. However, I am here to provide you immediate customer service.
you: Thank you... I will be calling my credit card company promptly, and reporting you to the BBB... and will be calling your service number.
you: have a nice day
Karen: We stand by the customer service and quality standards of the Better Business Bureau. That's why we are offering our customers complete customer satisfaction day in and day out.
Karen: There is no option other than Money Back Guarantee to claim your money.
you: Its called a stop payment
you: have a nice day
you: i have copied this whol conversation
Please wait for a site operator to respond.
You are now chatting with 'Brandon'
Brandon: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
you: Michael Larson
Brandon: Hi, may I have your email address and zip code please?
you:
[email protected] 92543
Brandon: Ok, how may I assist you?
you: I have already spoke with another rep, and I told her I wanted my money refunded promptly, she told me I had to wait 30 days
you: i downloaded the forms... i cant believe this
you: i do not want your service, I was under the impression i purches crdits after
you: after sign up
you: i was terribly supprised to find that i was instantly charged
Brandon: Upon signup for Swipebids.com, 300 bids were offered at .50 each for a total of $150.00. Details are stated on the Membership Sign-Up page under Membership Details. When you selected to START BIDDING on the signup page, this was your acceptance of the charge in question for the 300 bids. Upon acceptance, the 300 bids were deposited to your account for your immediate access and the payment was processed to the credit card you provided.
you: almost maxed my credit card
you: then, sir
you: i red your policy and it says i HAVE TO use all my credits in order to get a refund
you: look
you: i am really in a bad way here, I just want my transaction reversed
you: pleas
you: please really
you: i can not afford this.
Brandon: Customer satisfaction is our number one priority; this is why we offer each one of our customers a 30 day money back guarantee. We are so confident that you will win auctions with SwipeBids.com that if you don’t win anything, we will refund you the entire sign up fee!
Also, please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase.
you: i need the money on my credit card, please just reverse the pending debit from my credit card.. and i will be eternally greatful
you: i asked the lady to delete my account...
you: obvious she did not
you: I dont want this!!! I NEED the money back on my card
you: i had no idea, I thought the thing said i COULD purchase 300 crdits for 150
you: i did not understand that it was GOING TO charge me instantly without even letting me look at the site
you: seriously, this is food money we are talking about here...
Brandon: Details are stated on the Membership Sign-Up page under Membership Details.
you: i downloading your refund form but I do not trust you will even refund my money
you: LOOK MAN, I AM BEING STRAIGHT UP WITH YOU
you: I DO NOT WANT YOUR SERVICE AND DID NOT "AGREE" TO BE CHARGED $150.00
Brandon: To ensure no refund request is ever missed, please CLICK HERE to download the refund request form. You have up to 90 days to fill out and mail the form to our accounting department.
you: I SHOULD NOT BE CHARGED INSTANTLY 150 BUCK
you: STOP PASTING SCRIPTED INFORMATION
you: I AM NOT STUPID
you: BE A REAL HUMAN BEING
you: I do not trust your company will refund my money
Brandon: You need to follow the procedure of money back guarantee for refund.
you: now stop pasting scripted info into the chat, and speak like a human
you: ok so explain the whole refund proceedure
you: i have the forms filled out
you: i am at a zero balance for bids
you: because thats what is said I had to do
you: can i mail in the form tomarrow and get a refund?
Brandon: Hit the limk below:
Brandon: http://www.swipebids.com/guarantee.php
you: so what your saying is?Must use all credited bids available in your account including daily bids (60 free bids credited daily upon login)
you: that means that for the next 30 days I have to come here and waste my time?
you: and wait on food money?
you: honestly?
you: is that what your saying?
Brandon: You need to follow the procedure.
you: that I have to bid each day for 30 days and then (if i dont magically win something) then and only then will you refund my money?
you: answer me please
Brandon: As i stated you earlier that for refund you need to follow our 30 days money back guarantee.
you: i read the procedure man, I have the paperwork filled out right now... but this is saying I cant get 150 dollars back until after 30 days of "trying" to win something... when i want my money back now?
you: dude, answer me flat out
you: am i understanding your policy correctly?
you: be straight up with me
you: do I understand the police correctly?
Brandon: Yes you need to follow it.
you: do i understand the policy correctly man
you: answer me dont refer back to the policy, answer my question, do I understand the policy
Brandon: yes.
you: wow finally.
you: who is your boss? I need a company contact... please...
you: i am not mad at you
you: your just "doing your job"
you: but I want your boss
you: this conversation is being recorded, and I have the right to speak with your superior
you: so please indulge me by providing your superiors contact information
Brandon: Please hold while I transfer you to a Managing Supervisor. He should be able to better assist you with this matter. I apologize for any inconvenience up to this point.
Please wait while I transfer the chat to 'Dave'.
You are now chatting with 'Dave'
you: hello sir
Dave: Hello, I am Dave (Supervisor on duty).
Dave: Can you please allow me few moments, while I review your chat.
you: are you brandons supervisor?
you: no problem
Dave: Yes, I am the customer service supervisor on this shift.
you: Thank you
you: have you reviewed my complaint fully
you: I spoke with a woman named Karen earlier
Dave: Yes, I have review you conversation with Brandon.
you: I am in deep displeasure with this situation
you: i can past the conversation with Karen if you wish
you: I did not understand the sign on agreement
you: i was not fully informed at the time of my credit card being charged
Dave: I have checkout your account and you have been charged $150 for 1 year membership where we have deposited 300 bids in your account for immediate access.
Dave: There is not need to paste previous chat with Karen.
Dave: I am here for assistance.
you: which i only used purely because that is what it says I "have to do" in order to submit a refund
you: this is serious... i was under the impression that i was signing up
Dave: I can see that you have used all your 300 bids already.
you: and you would hold my credit card information for purchase
you: not that I was going to be instantly charged
Dave: The Premium Membership have a guarantee that you will win an auction or the bids purchased will be replenished. If you have been unsuccessful at winning an auction, I can replenish the total amount of the bids you originally purchased this one time.
you: i used them purely because that is what it said i HAD to do
you: i do not want the credits
you: sir i NEED my money back
Dave: Ok.
you: please...
Dave: I got your point but regarding your refund, you need to follow our 30 days money back guarantee and once you qualify for refund after completion of 30 days, you can download the refund request form to send us. We will gladly process your refund.
you: i am truely begging you to help me get my money back
you: i need and excepting
you: i dont want to "bid"
you: i dont want any single part of your website
you: i thought i was signing in to check out what was offered and you would hold my CC info for furture purchase
you: this is literately food money
you: honest
you: it almost killed my cc
you: I NEED YOU TO OVERRIDE YOUR POLICY
Dave: No need to worry, We do have a 30 Day Money Back Guarantee. Please go to below link to review it.
Dave: http://www.swipebids.com/guarantee.php
you: AND RETRUN THE PENDING CREDIT
you: I FILLED OUT THE FORMS SIR... BUT IT SAYS THAT I HAVE TO CONTINUE TO BID
you: FOR 30 DAYS
you: I DONT WANT TO BID, I AM BEGGING FOR MY MONEY BACK
Dave: It's not mandatory to lo-gin consecutive days but your bids must be zero and you didn't won any auction at end of 30 days.
you: I CALLED MY CC COMPANY BUT THEY CANT STOP THE PENDING TRANSACTION
you: i understand that sir
you: but what i am saying sir is that I literally NEED my money back
you: i was completely shocked when I saw that i had been instantly charged
you: this is the only money i have at this time
you: who do i speak with in order to override policy?
you: just help me out
Dave: You have already been charged and regarding your refund you must have to follow our 30 days money back guarantee. It's our company policy.
you: do a good deed and help me get my money back
you: i dont care about your company policy, i care about speaking to who ever it takes to have my transaction REVERSED
Dave: No one can reverse the charge you are concerned about until you complete your 30 days and fill out the refund request form.
you: period
you: so one most definatly can sir
Dave: So, I am request you to please follow all the criteria and qualify them which is mentioned in our 30 days Money Back Guarantee and fill out the form to get refund
you: OK so like i said to Brandon
you: this conversation is being recorded, and i have the right to speak with a supervisor
Dave: No, not at all. We have already explained you all the steps above and you simply need to follow them.
you: so please give me the contact information and what ever is nessary to speak with your superior
Dave: Sure, You can send copy of this chat to your e-mail by clicking send to e-mail link.
you: it is not simple Dave
you: i want my money back now
you: someone in your campany has the poser to reverse the transaction
you: and i want to know who it is
you: period
you: ok
you: i am trying to be very respectful to you
you: honest
Dave: I am the most higher person in this shift.
you: i know very well that you have to do your best to keep to policy... but...
you: i understand that, so who would i speak with above you?
you: who is the person next up the ladder...
you: might not be on shift, but you can tell me when and how to reach your boss
you: who is in charge of billing
you: flat out simple
you: i am politely asking for information on who to speak with in charge of billing.
Dave: IAs I explained you above, Simply, you need to do is fill out the refund request form and send it to us to ensure you get the best possible results.
you: give me the contact info for your billing department!
you: please
Dave: You need to send your refund request form and send that form to our billing department in order to claim your refund.
you: I am really trying to be nice here Dave, but I am in no mood
you: I want a contact number
Dave: We are here for assistance regarding swipebids, We are not authorized for refund.
you: a phone number to the billing department
you: i understand
Dave: To get assistance via phone, please call this number: 1-866-389-3870 (Mon – Sat 8 am - 9 pm & Sun from 10 am - 6 pm Eastern Time). If you are planning to call in regards to a refund, please be informed that they will not be able to assist you with a refund and will direct you back to our Livechat site. However, I am here to provide you immediate customer service.
you: will that get me in conatact with the billing department?
you: please do not use scripted stuff with me... Ok?
you: does that number get me in contact with swipebids.com billing?
Dave: No, need to send your refund request form after completion of 30 days period from registration date Jun 21, 2010 04:54:07 AM.
you: I swear,
you: you dont get it?
you: do you understand sir that I want a number to contact these people in charge of billing
you: not by mail
you: i want a phone number to speak with a billing rep
Dave: I am sorry, there is no other way to contact our billing department.
you: that is a lie
Dave: You must have to follow those steps.
you: that is a flat lie
you: you have a number
you: and I want it sir
Dave: It's our comply norms and policies.
Dave: I got your point, If you would like to claim for refund, you need to follow the procedure as stated above.
you: you have to offer a contact number for a rep for your billing
you: dude, you dont get my point Dave
you: i want a number to speak with a live person
you: about the cc transaction
Dave: You can send your refund request form by mail.
you: i will complain to your local new station if you dont
you: i am being very honest
Dave: I have already provided our phone support number as per your request above.
Dave: Upon signup for Swipebids.com, 300 bids were offered at .50 each for a total of $150.00. Details are stated on the Membership Sign-Up page under Membership Details. When you selected to START BIDDING on the signup page, this was your acceptance of the charge in question for the 300 bids. Upon acceptance, the 300 bids were deposited to your account for your immediate access and the payment was processed to the credit card you provided.
you: wait
you: wait
you: wait
you: are you telling me that
you: i was not charge UNTIL
you: I did my first freakin bid?
you: wtf?
you: is that what your telling me?
Dave: $150 charge clearly mention when you order in our site.
Dave: http:// www.swipebidscs.com/service_enq2.php
you: no no no
you: i did not ORDER
you: what do you mean order?
you: i was not aware until after the fact that i was being charged 150.00
you: i was under the impression i was signing up to look around, then see if i wanted to purchase credits
you: that you would hold my cc info much like paypal
you: and ebay
you: NOT that i would be instantly charged credits...
you: i did not "accept" your charge...
you: literally i was completely unaware i was purchasing ANYTHING
you: until after the fact
you: NOW WHO DO I SPEAK WITH TO GET MY MONEY BACK IMMEADIATELY
you: I AM NOT JOKING...
you: I WILL SEND ALL OF THIS TO YOUR LOCAL TV STATION... I SUGGEST YOU JUST HELP ME GET MY MONEY BACK SO I CAN BE HAPPY AND LEAVE YOU ALONG AND LET YOUR COMPANY SWINDLE SOMEONE ELSE..
you: i dont want a mailing address. I want a live human who can reverse the transaction
you: got it?
you: i demand it
you: ok?
you: Dave... I would appreaciate it if you dont ignore me. ok?
you: http://www.google.com/url?sa=t&source=web&cd=1&ved=0CBUQFjAA&url=http%3A%2F%2Fwww.complaintsboard.com%2Fcomplaints%2Fswipebidscom-c344806.html&ei=wVAfTKr9Cc7lnAftlannAw&usg=AFQjCNGeFRNPpCe_DhvMepfV10m14GS9hg&sig2=lPSCgmlMIkQWjFmxUeyGow
you: http://www.complaintsboard.com/complaints/swipebidscom-c344806.html
you: More Swipebids.com complaints Swipebids.com - fraudulent charges for memberships Swipebids.com - unauthorized billing Swipebids.com - theft Swipebids.com - Membership REfund Swipebids.com - unauthorized debit from my credit card Swipebids.com - charged fees into credit card automatically Swipebids.com - stole $150.00 Swipebids.com - ripped off Swipebids.com - WARNING POTENTIAL SCMA SITE Swipebids.com - STOLE 150 DOLLARS
you: do you really want to play this?
you: or do you want to go ahead and give me my money back
you: well, I see you think you have satisfied your customer service.
you: we shall see.
