I have bid w/ swipebids but realized was a waste of my time and money.Now they are charging my credit card and the Walmart gift card that I apparently won did not materialized.
I have to ask for reimbursement and need to block them from chraging my credit card.

Please wait for a site operator to respond.
You are now chatting with 'Falon'
Falon: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
Moniker Privacy Services: jimmy
Falon: Hi, may I have your email address please?
Moniker Privacy Services: [email protected]
Falon: Ok, how may I assist you?
Moniker Privacy Services: does it show how many time i complain?
Moniker Privacy Services: ?
Falon: Could you please let us know the details of the problem which you are facing? So that, I can help you.
Moniker Privacy Services: WOULDN'T A PROPER BUSINESS WANT TO BE RESPECTED BY ITS CUSTOMERS AND MAKE THINGS A LITTLE MORE CLEARER, FUNNY HOW WHEN YOU CALL THE CUSTOMER SERVICE NUMBER IT ASKS YOU TO PRESS 5 IF YOU HAVE A 150 CHARGE ON YOUR ACCOUNT
Falon: I will inform my manager about it.
Moniker Privacy Services: CAN I SPEAK TO YOUR MANAGER?
Falon: Please hold while I transfer you to a Managing Supervisor. He should be able to better assist you with this matter. I apologize for any inconvenience up to this point.
Please wait while I transfer the chat to 'Amanda'.
You are now chatting with 'Amanda'
Amanda: Hello, I am Amanda (Supervisor on duty).
Amanda: Can you please allow me few moments, while I review your chat.
Moniker Privacy Services: OK
Amanda: Ok, how may I assist you?
Moniker Privacy Services: DID YOU READ IT?
Amanda: Yes. Please let me know, what's the exact issue you have ?
Moniker Privacy Services: DO YOU THINK THAT THE WEBSITE CLEARLY STATES THAT ITS GOING TO CHARGE YOU 150 DOLLARS
Amanda: Yes, We have clearly mentioned everything in our Registration Page.
Moniker Privacy Services: no not to clearly if thousands of people are being charged and not aware of it,
Amanda: http://www.swipebidscs.com/service_enq2.php
Amanda: Please go through the above link.
Amanda: We have clearly mentioned about charge.
Moniker Privacy Services: you dont understand it does not clearly say you are being charged 150 dollars. it states the type of membership you have, says nothing about you have to join
Amanda: Ok, I've forwarded your concern to our Manager.
Moniker Privacy Services: i thought you were the manager?
Amanda: I'm only Supervisor on duty.
Moniker Privacy Services: Moniker Privacy Services: CAN I SPEAK TO YOUR MANAGER? Falon: Please hold while I transfer you to a Managing Supervisor. He should be able to better assist you with this matter. I apologize for any inconvenience up to this point.
Moniker Privacy Services: didnt know amanda was a he, but i would like to speak to the real manager and not tossed around this circle ive been tossed threw all day, are yall all named the same or is there only 5 of yall working, falon, shalyn, amanda, keith, jim.
Amanda: Please hold while I transfer you to a Manager. He should be able to better assist you with this matter. I apologize for any inconvenience up to this point.
Please wait while I transfer the chat to 'Shalyn'.
You are now chatting with 'Shalyn'
Shalyn: Hello, I am Shalyn (Supervisor on duty).
Shalyn: Can you please allow me few moments, while I review your chat.
Moniker Privacy Services: i would like to speak to the real manager and not tossed around this circle Ive been tossed threw all day, are y'all all named the same or is there only 5 of yall working, falon, shalyn, amanda, keith, jim.
Moniker Privacy Services: ?
Shalyn: One moment please.
Please wait while I transfer the chat to 'Justin'.
You are now chatting with 'Justin'
Justin: Hello This is Justin here.
Justin: How may I assist you?
Moniker Privacy Services: are you the real manager?
Justin: Yes, I am the managing supervisor over here.
Moniker Privacy Services: i would like to speak to the real manager and not tossed around this circle ive been tossed threw all day, are yall all named the same or is there only 5 of yall working, falon, shalyn, amanda, keith, jim. now ive got justin.
Justin: Sorry but in case of a refund, there is nothing much we can do for you. As we have hard bound policy that we need to follow.
Moniker Privacy Services: WOULDN'T A PROPER BUSINESS WANT TO BE RESPECTED BY ITS CUSTOMERS AND MAKE THINGS A LITTLE MORE CLEARER, FUNNY HOW WHEN YOU CALL THE CUSTOMER SERVICE NUMBER IT ASKS YOU TO PRESS 5 IF YOU HAVE A 150 CHARGE ON YOUR ACCOUNT
Moniker Privacy Services: do you have kids?
Moniker Privacy Services: ?
Justin: Did you have gone through the terms, if you haven't, please go through it : http://www.swipebids.com/content.php?content_id=NA==
Moniker Privacy Services: you dont get the terms when you register.
Moniker Privacy Services: of course yall have all kinds of bells and whistles once yall have us trapt
Justin: It is available on the website to view. You must have gone through the registration process: http://www.swipebidscs.com/service_enq2.php
Moniker Privacy Services: SWIPEBIDS RESERVES THE RIGHT TO CHANGE THIS AGREEMENT AND ITS PRIVACY POLICY AT ANY TIME UPON NOTICE TO YOU,
Moniker Privacy Services: yes please tell me where in the information i filled out it says im going to be charged 150 dollars or i want the membership, i was simply filling out my shipping information. and thought putting my card on file for the purpuse of winning an auction nothing clear or saying your buying a membership
Justin: Sorry you have made the error of overlooking the charges prior to registering and there is no error from our part.
Moniker Privacy Services: yes it is
Moniker Privacy Services: where does it clearly state im buying a membership?
Justin: We have charged you as per the agreement you agreed before registering.
Moniker Privacy Services: i never agreed, never signed anything, never checked anything
Moniker Privacy Services: right
Justin: You can clearly observe on the screen shot that you will be charged 4150 in total.
Justin: $150*
Justin: http://www.swipebidscs.com/service_enq2.php
Moniker Privacy Services: it is not clear you have membership information top left, does not connect, link, anything to credit card information, %100 misleading, you have credit card information with shipping information to make it look like your card is just going to be on file... but truth be known your suckering us into
Moniker Privacy Services: $150
Moniker Privacy Services: nothing to say?
Justin: As I already mentioned everything to you. There is nothing further I can assist you with.
Moniker Privacy Services: then i want someone that can
Moniker Privacy Services: is this why yall want to do everything over the computer, so yall dont have to deal with us on a personal level, or is that part of yalls great customer satisfaction?
Justin: No one here can assist you much regarding a refund.
Moniker Privacy Services: guess this is part of the scam steal 150 dollars and then give them the run around.
Moniker Privacy Services: hello?
Justin: We do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further.
Moniker Privacy Services: bs
Moniker Privacy Services: it has been done
Moniker Privacy Services: Jim: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement.
Justin: We do not have the ability to refund you .
Moniker Privacy Services: so this guy lied?
Justin: I don't know, who provided you that reply.
Justin: Did you have the chat?
Moniker Privacy Services: its in one of the many post that people have had the same problem, yep the whole thing
Justin: Did anyone provided that rebuttal to you?
Moniker Privacy Services: yes
Justin: Please provide me the whole chat.
Moniker Privacy Services: Please wait for a site operator to respond. You are now chatting with 'Jim' Jim: Welcome to SwipeBids. May I know, whom am I chatting with? you: I want to cancel my order. Jim: Could you please provide me with your full name and email address, so that I can pull up your details? you: ---------------------- Jim: May I have your email address? you: ---------------------- Jim: Please wait while I check your order details in our system. Jim: I have effectively cancelled your program. If you later change your mind please contact us back and we will gladly activate it again. Your Cancelation number is # Jim: 8687 you: Will my money that was taken from my card reappear? Jim: I am very sorry, but once you select a pre-defined Bid Pack from the 4 choices given and continue with that selection, the bids are deposited to your account and are not refundable. We do not have the option to change that for you. You have had immediate access to the bids in your account and potentially could have won an Auction. If we allow people to bid free, then it would overload the system and people would bid prices up into the retail price again. That would be the end of the bargains people are able to get on SWIPEBIDS. May I suggest you take a moment and click on this link to review our explanation of the Bid Packs provided to you before you purchased. I do not mind to wait while you review. you: I read that this is a scam and they were right. I guess I'll have to call the JP. Jim: No. This is not a scam! Though given how great some of our bargains are, I can understand why you might be suspicious. We are a company that sells products directly to consumers after they have won one of our auctions. Because of the high volume of sales we have and the income we generate through bids, we are able to let people purchase products at a much lower cost than normal retail. And because we are the ones shipping the products, we have much more control over the process – unlike other auction sites that let people sell their own products. Please let me know if you have any other questions or concerns that I address for you. you: If you can't provide a refund it is a scam. Jim: I'm sorry. Company protocol is stated and very strict and does not allow refunds. That being said I still would like to help you, I can offer you 500 free bids. I think that if you use them, you'll see why bids are so valuable – particularly when you win you first auction! you: It is a scam. I'll fix it. Jim: I've explained our policy and why we need to charge for bids. If we didn't charge for bids, the system wouldn't work. I've offered you 500 free bids, however if you are still unsatisfied please contact our head office at 866-389-3870. Is there anything else I can help you with today? you: Any respectable company can reverse it. You have everything set up as a runaround. This is the giveaway of a scam. You can't possibly expect a person with a brain to believe your line. Jim: As I mentioned before, please contact head office for all billing concerns. you: They're closed. I will stop payment. Jim: One moment please. Jim: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement. you: I will make sure it doesn't happen. Stalling won't work. you: I will, however, be contacting the JP if I don't see results Jim: I apologies for the inconvenience caused.
Justin: There is no record of this chat on your history. You haven't done this chat with us.
Moniker Privacy Services: its not me
Moniker Privacy Services: it is someone else, and he did get refunded
Justin: The company policy has changed since then.
Justin: We have a 30 days money back guarantee now.
Moniker Privacy Services: haha of course an excuse
Moniker Privacy Services: so when did it change 10 minutes ago?
Justin: This was our policy when we are on testing phase and there was issues on our website, which has been resolved.
Moniker Privacy Services: whats the difference if i want my money back now or wait 30 days, whats the catch is there going to be some reson when them 30 days are up im not going to be able to get
Justin: There is no point arguing, I have already explained you all the procedure.
Moniker Privacy Services: do you have kids?
Justin: That is none of your business.
Chat session has been terminated by the site operator.

Please wait for a site operator to respond.

You are now chatting with 'Amanda'

Amanda: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?

jimmy: jimmy

Amanda: Hi, may I have your email address please?

jimmy: [email protected]

Amanda: Ok, how may I assist you?

jimmy: I read that this is a scam and they were right. I guess I'll have to call the JP

Amanda: SwipeBids is most certainly not a scam. Though given how great some of our bargains are, I can understand why you might be suspicious. We are a company that sells products directly to consumers after they have won one of our auctions. Because of the high volume of sales we have and the income we generate through bids, we are able to let people purchase products at a much lower cost than normal retail. And because we are the ones shipping the products, we have much more control over the process – unlike other auction sites that let people sell their own products. I hope this clarifies your concern.

jimmy: If you can't provide a refund it is a scam.

Amanda: Please CLICK HERE for details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed.

jimmy: Any respectable company can reverse it. You have everything set up as a runaround. This is the giveaway of a scam. You can't possibly expect a person with a brain to believe your line.

Amanda: We do have a 30 Day Money Back Guarantee to ensure you are completely satisfied, please CLICK HERE and follow the easy steps to ensure you get this issue resolved.

jimmy: Any respectable company can reverse it. You have everything set up as a RUNAROUND. This is the giveaway of a scam. You can't possibly expect a person with a brain to believe your line.

Amanda: As customer satisfaction is our top priority, we have a 30 day money back guarantee in place; all you need to do is follow the 3 easy steps to qualify and ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V, camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month. This offer is limited to select customers and it provides you with a great opportunity to have another try at bidding. Shall I go ahead and credit the 500 free bids to your account?

jimmy: NO

jimmy: It is a scam. I'll fix it

HELLO: hello

Amanda: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

HELLO: can i talk to a real person

HELLO: not a false advertisment of a live person

Amanda: Yes! I can assure you I'm a real person

HELLO: then if this isnt a scam there would be no reason not to refund me

Amanda: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

HELLO: Jim: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement.

Amanda: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

HELLO: once again, if this is not a scam i want my money bacj

HELLO: back*

Amanda: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

HELLO: the local news is investigating yall, the bbb said there investigating yall, i never acknoledged 150 dollars that YOU ALL selected for me

Amanda: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

HELLO: yes it says signing up, it says nothing about being billed, nothing about signing up for 150 dollar deduction, it is signing up to veiw your page. please tell me were i selected on the credit card section to bill me 150 dollars

Amanda: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

HELLO: there is nothing on that page that directly directs me to say im paying, it says registering

Amanda: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

HELLO: the three easy steps say nothing about signing up, being billed, and then winning

Amanda: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

HELLO: so not scam but keep saying the same thing like a computer bot

Amanda: I can assure you I'm a real person - Like most companies, our bosses like us to use some prepared answers to questions as a quality control measure. This also makes it easier to handle questions quickly. And, it makes me less likely to make a typo!

HELLO: can i speak with jim

HELLO: then if your not a bot, call and talk to me

Amanda: I'm sorry, he is not available right now.

HELLO: shalon

HELLO: ?

HELLO: comp bot cant generate alot of messages at once or something?

Amanda: Please hold while I transfer you to a Shalyn.

Please wait while I transfer the chat to 'Shalyn'.

You are now chatting with 'Shalyn'

Shalyn: Hello, I am Shalyn (Supervisor on duty).

Shalyn: How may I help you?

HELLO: if this is not a scam there would be no reason not to credit my card back

Shalyn: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

HELLO: Jim: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement.

HELLO: he did it

Shalyn: One moment please.

Shalyn: When did you chat with Jim?

HELLO: i didnt, but he has refunded for someone in the same position i am in

Shalyn: Yes he did that earlier. Because that customer must passed all money back guarantee procedure.

HELLO: no

HELLO: it says in the statement

HELLO: There was clearly some confusion with this purchase.

Shalyn: http://www.swipebids.com/guarantee.php

Shalyn: Please click on the above link to follow the money back guarantee procedure.

HELLO: i dont care nothing about the 30 days

HELLO: when i filled out all my information on the right column of that page it said nothing about money, nothing about being bill for a year. on the left side of that page it talks about a year membership, nothing about thats what your being billed

Shalyn: Please CLICK HERE for details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed.

HELLO: please explain to me were that is linked to the information on the left? it says nothing about the yearly membership

Shalyn: Please scroll down the page and see in the red lined text.

HELLO: membership details, is not stating this is what your buying

HELLO: what red lined text?

Shalyn: "membership signup is not refundable.

HELLO: i didnt sign up for a membership

Shalyn: And, "This shows you the membership purchase and how much it costs to join"

HELLO: ok, on the right side of that column were it ask for all my information were does it give me the option to choose what i want?, were does it state that im being billed, or taking 150 dollars from me, were does it state im getting a 1 year contract for putting in my SHIPPING information

Shalyn: Please read (Includes 300 bids) ($150 total)

HELLO: its a scam yall try to tell people that limited people can join so they rush threw it, limited is a lye, because i monitored the site all day yesterday and it said the same thing, so i know that is yalls game plan. knowing yall are going to get them

HELLO: why ask for the credit card info under the shipping info were you make people believe that its for paying for autioned items.

Shalyn: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

HELLO: my bank will dispute it

HELLO: so Jim has the authority to refund someone and you don't?

Shalyn: You have to wait till July 2

HELLO: so then i can get another run around

HELLO: have you all been investigated by the BBB.

Shalyn: We stand by the customer service and quality standards of the Better Business Bureau. That's why we are offering our customers complete customer satisfaction day in and day out.

HELLO: obviously not

HELLO: i dont want to use the site im not going to be satisfied to spend money i dont have, and you wont refund me. i would in the retail side of things i know what real customer satisfaction is

HELLO: work

Chat session has ended.

Was just robbed of $150.00 - see transcript of chat session with online operator below. Do NOT go to this site!

Transcript of online chat with “Gennie”
Friday 4th June 2010, 18:25 AEST

Please wait for a site operator to respond.
You are now chatting with 'Gennie'

Gennie: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?

you: Hi Gennie, I have just signed up and I was charged $150.00???? Nowhere did it sat that was going to happen?

Gennie: Hi, may I have your email address please?

you: [email protected]

Gennie: Please wait while I check your order details in our system.

you: ok, ta

Gennie: Upon signup for Swipebids.com, 300 bids were offered at .50 each for a total of $150.00. Details are stated on the Membership Sign-Up page under Membership Details. When you selected to CONTINUE on the signup page, this was your acceptance of the charge in question for the 300 bids. Upon acceptance, the 300 bids were deposited to your account for your immediate access and the payment was processed to the credit card you provided.

you: It must have been in the "super fine print!" please close my account and refund my money immediately. Thank you.

Gennie: One moment please.

Gennie: I have successfully cancelled your Swipebids account as per your request. Please note, this does not cancel or remove any charges of $150.00 for a membership with 300 bids or for any bid pack you may have selected to purchase up to this date. You still have access to all of the bids credited to your account, along with the daily opportunity to become one of our LUCKY TOP PRIZE WINNERS.
Your Cancellation number is:

Gennie: 8687.

you: what? I don't care about the membership. I want the $150.00 credited back to my credit card that you just stole form me!

Gennie: Please CLICK HERE for details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed.

you: I will ring the fraud number on the back of my credit card now. There are laws in Australia against companies like you.

Gennie: We do have a 30 Day Money Back Guarantee to ensure you are completely satisfied, please CLICK HERE and follow the easy steps to ensure you get this issue resolved.

you: "1. Must actively participate in auctions over the 30 day period."

you: You have got to be kidding me!

you: Please refund my money now! I am already not satisfied, I don't need to use your service for 30 days to find that out.

Gennie: As customer satisfaction is our top priority, we have a 30 day money back guarantee in place; all you need to do is follow the 3 easy steps to qualify and ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V, camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month. This offer is limited to select customers and it provides you with a great opportunity to have another try at bidding. Shall I go ahead and credit the 500 free bids to your account?

you: You are not listening to me! I want my credit card refunded. I am unsatisfied with your service, do not wish to use it, and do not want any more magic bean points.

Gennie: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

you: As I previously stated, There are laws in Australia against companies like you. I will ring my banks fraud line now and get them to reverse the payment.

Gennie: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

Gennie: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

you: fuck you

Gennie: Please refrain from using abusing language. If you continue to do so, this chat session will be discontinued.

you: how would you feel if someone just stole $150.00 from you?

Gennie: Sorry, but we haven't stolen your money you had accepted our membership terms that is $150 is for 1 year membership charge along with 300 bids to start bidding and win.

you: I'm sorry, but I did not accept my card being charged $150.00 - at no time did you website say it was going to charge me $150.00 - If customer service is important to your company, just refund my card - easy! It will save me and your company a lot of legal expenses. If you can't do it, can you find someone there that can - your boss, maybe?

Gennie: Sorry, but you have to follow the easy steps to qualify and get money back in 30 days.

you: I'm sorry, but I'm not going to get further involved in your scam. i have just been swindled of $150.00 and you expect me to keep pressing buttons on your website? I'm not sure about you, but money is fairly important to me - I really don't want to loose any more. Can you give me someone's email address or phone number in management that I can submit a formal complaint to?

Gennie: To get assistance via phone, please call this number: 1-866-389-3870 (Mon – Sat 8 am - 9 pm & Sun from 10 am - 6 pm Eastern Time). However, I am here to provide you immediate customer service.

Gennie: Or you can email us regarding your this concern at : [email protected] where your concern will be addressed by our supervisors and they will help you further regarding your this concern.

you: you are providing "no" customer service though? I need to speek to someone who can refund my card - who should I ask for when I ring?

Gennie: You can ask for their supervisor as you don't get it that there is no option other than Money Back Guarantee to claim your money

you: No, you don't "get it" that what you are doing is "illegal" in Australia. It might float in the USA, but not here. The 1, 2, 3 money back guarantee is, as you are well aware of, another scam to swindle me of more funds.

Gennie: I am sorry, you have subscribed to our services and you have to follow the money back guarantee policy to get refund.

you: Kill me :( I have just started a new facebook site whilst I was waiting for your response - it's called "Scammed by swipebids.com" - check it out. I will send this transcript to my bank and my lawyer.

you: oh, and I think I might post it to every public blog I can find - I didn't have much to do tonight anyways.

Gennie: Sorry, for the inconvenience but try to understand that I don't have authority to refund that's why I'm telling you to follow the steps because only by following this you can get refund.

you: I appreciate you only work there. It must really suck coming to work each day knowing you are swindling people out of their hard earned cash. It's OK...I'll find your company directors home address and phone number and give him a call - I'm really good at doing stuff like that.

Gennie: Thank you but I recommend you to follow the steps as that is last way to get your refund.

you: Look I would love to, but I have just taken $150.00 from me without my authorisation. Surely you can understand that I don't really want to run the risk of you taking any more of my money? Using your website is a really bad idea. I'm filling in a google form as we speak, hopefully they will blacklist your company from searches. They're fairly good like that.

Gennie: Sorry, for so much inconvenience but I would like to gave you 1 advice please do read the terms and condition of the program that you are applying before sign up so in order to don't face such problem and about Swipebids.com refund you have to follow the steps as we have mentioned all the terms and condition on the first page.

you: Thank you for filing a complaint with the Internet Crime Complaint Center (IC3). Your complaint has been submitted. Once processed by the IC3, you will be sent an email containing your complaint id and password to be used for future contacts with the IC3. This process can take several hours.

Gennie: Sorry, I didn't get you ?

you: It's OK - it was just a cut and paste of the Internet Crime Complaint Center's form I have just filled out. I have also submitted one to google and are currently filling out a facebook advertising breech form.

Chat session has ended.

I found an aution site where you buy bids then use them to win auctions for merchandise. I have registered with other company's before and I do that to get more info, before making a decision. Stupid on my part yes, but that's what I do. So with swipebids, I registered and gave debit card info and suddenly $150 was sucked out of my bank acct. I immediately contacted them thru the live chat they have setup and was informed that it was noyt going to be refunded!! Fortunately my bank has stood up 4 me, but have yet to be reimbursed. Never have I heard of this and I went online and read many cacses of swipebids.com stealing money from lots of people without permission