Dear Sir,
On 12/3/2011 my flight was Cairo ; Zurich ; Sao Paulo flight number LX 237 & LX 92 . while I am doing the boarding on SWISS AIR counter in Cairo international airport, the Cabin Crew cancelled my flight . First they asked me why I don’t have the European Visa ? I said there is no need for it, my final destination is Sao Paulo and I do have the Brazilian Visa, and I will stay only in Zurich in the transit area . they said NO you have to have the European Visa even if you go on transit . I said I have travelled to Brazil for more than 6 times during the last two years and never face such problem with Lufthansa, they said that is because you fly with Lufthansa in the two ways ( But because you go to Brazil with Swiss air and come back with Lufthansa ) we can not allow you to travel unless if you make it Only swiss air . I told them now I will not find a ticket and asked them that I will do the changes when I arrive to Brazil but they said NO we don’t believe you .. if we allow you to travel now you will not change your flight back and will come with Lufthansa … no no we will not allow you to travel today
( sorry in a very bad impolite way ) they said sorry this is our rules, I told them I travelled to Brazil more than 6 times without this procedures they said we don’t know what you are talking about ..
And then they left me in the counter alone, and go away .
I lost my trip to Sao Paulo, I lost my hotel reservation, I lost my business

For my entire life They gave me the most awful unplesent memory.

On arriving in Paris from Hurghada, Egypt through Zurich I found out that my luggage was missing even though I've checked in Zurich with my luggage reciept.
Well...I already konw, it sometimes happen, but the missing luggage wasint' the worst senario.
The worst part was their employee. From the airport, I haven't had any apologizing messages, and the guy at the airport desk was giggling at me saying it wasn't his responsibility.
I asked for his namecard but he was keep avoiding and eventually gave me his firstname with unreadable hand writing.
Getting worse when I called them today, the woman who picked up my phone was saying;
" I already gave you every information! What do you want for me? Can't you undertand?
You should wait! Bye B ye! " and hung up the phone call!
How did they hang up the phone even before I finish my words?
Do they believe that I should stay at home for entire week waiting for my luggage which I have no idea where it is? Comparing to them, Easyjet and Lyanair was premium luxury airline!!!
I never gonna use this airline never again!

I recently flew with Swiss Air long haul. On arrival at my destination airport I discovered that my bag had been broken into and my camera had been stolen.
The bag had been padlocked but the metal tags on the zip had been cut.
I reported this and was told that I would have to claim compensation from the airline.
I have had one email from Swiss Air stating that valuables inside of checked in baggage are not automatically insured. End of.
I have emailed them three times and sent three recorded delivery letters. They have not had the courtesy to reply to any of them.
I will not be using Swiss Air again.

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I called Swiss air Friday sept 5th and booked 6 tickets from Copenhagen to Miami for June 10th 2009. It was a swedish number and after you dialed the number you were connected to another number where they were speaking English. I told the woman I was talking to that I wanted the price in swedish kronor. She said the price was 25600. It sounded good to me, so I booked 6 tickets. I was told I had until Sunday to confirm the tickets. I called back on Saturday and confirmed the tickets, but were told the price was in danish kronor. I protested and they let me talk to their supervisor. She insisted that the original price was in Danish kroner. I let it go, and she connected me to another man who informed me that the price would be approximately 30 000. He couldn't give me the exact figure. I said fine and booked the tickets and put
money in my bank account.After that I called Swiss EVERY day and wondered why the money hadn't been drawn from our account and why no E-tickets were being sent. They said it was a long waiting line and the tickets were on their way. The 16th of September 28 000 sek were drawn from our account and 5 E-tickets were sent to our email adress. I called Swiss again and they said that my name was too long and couldn't fit on the ticket. The next time I called I was told there weren't enough money in our bank account. We made an agreement that they would draw the money on the 19th of Sept. I put in more money and waited, but nothing happened. On the 23rd of sept in the morning when i looked in my bank account I saw that the 28 000 had been returned to our account. I didn't know what to believe. I was frustrated because it was taking too long to get the tickets, so I booked 6 identical tickets with another internet agency. Everything went smoothly and I received our E tickets within minutes and the money was drawn from our account immediately. I called Swiss and told them I wanted to cancel the original 5 tickets. Since the money was redeposited to our account I thought the deal was cancelled. Since no money transaction had taken place I thought everything would be ok. Unfortunately I was told that I was only elligible to receive a minimal refund. They insisted that the money was already taken from our account
and that they had received authorization from our bank. Unfortunately they were right, cause when I checked our account on the 24th of Sept the money from the original tickets were withdrawn from the account and I had minus 22 000 sek in my account. I had now paid for 5 + 6 tickets!! I called Swiss and tried to reason with them that I felt that it was their fault that the tickets took so long to get I felt like didn't have a choice but to use another agency and I felt I was entitled to a full refund, especially considering the new tickets were also with Swiss. They refused. I don't think it should take that long to get some airline tickets and we didn't even get the full amount of tickets we ordered. Anyway, I'm curious as what you have to say on the subject.