During the recent volcanic ash problems my Swiss International Airlines flights were cancelled. I was informed by their representative that if I kept all accommodation, food and transport receipts I would be refunded on my return to the UK. I was delayed for 6 days during this problem and kept all reasonable receipts.

However when I tried to claim these back I was informed that they could not honour the refund as promised. The customer service was very poor and it wasn't easy to get a hold of anybody.

In the end I emailed the CEO Harry Hohmeister and the MD Reto Schmid. I thought they would be able to review this case however it would appear that they could not care less about their customers. I received less than a quarter of my expenses.

I really wouldn't trust Swiss Airlines again. Their staff were rude on the plane and it would appear that it is the standard set by the CEO and MD.

If you do ned to contact Swiss don't bother looking on their website as its not easy to find contact info.

Email [email protected] or [email protected]