When we called to make an appointment for an assessment, they asked for a credit card number. We had no papers, nothing in writing, we certainly never signed or agreed to anything with our quick phone call to make an appointment. We called back the next day to cancel and they told us that they "may have forgotten to mention" that the fee was not refundable. They are refusing to refund the assessment fee when we called to cancel withing 24 hours of making the appointment and weeks before the scheduled appointment. The woman on the phone insists that only "corporate" can issue a refund. She has offered some free hours "when you sign up" for tutoring as if this is some kind of reasonable offer to us. We have no intention of ever going there! Free hours on top of a big contract is hardly a solution to this. Sylvan is a scam.