I have paid annual fee, this they did receive, but now I am constantly told I have not renewed & all sorts of things are happening on my laptop.

Symantec Customer UNservice! Symantec double charged my account when I ordered an on-line download. Because of this, my mortgage check bounced. It took them over 3 days to respond and refund the money! Not only do they not provide customer service for complaints, they want to charge you $9.95 to talk to someone when there is an issue with THEIR product!? The 1-800 staff they have is absolutely incapable of understanding issues. Further more, the last 2 times I have spoken to someone about them paying my late fees, their computers 'suddenly' go down. You're telling me a company that makes their money off of making other people's computers safe doesn't have access to their own computer system? I have been trying to get this resolved for 3 weeks, and they will not respond. Now I have late fees and bounced check fees from all angles because Symantec made a mistake, and they will not resolve it.

I think, as a consumer, your more safe WITHOUT the Norton Pro-Virus programs.