In 4/06 my 82 yo aunt received email notification that her internet security program (symantec) was about to expire. As before she submitted a check for $25 to renew.

The check was cashed 3 weeks later but the "about to expire" notifications continued.
she wrote 2 letters but did not receive a reply, and gave up. The frustration wasn't worth persisting. I took over the 'quest' in October and have made at least a dozen calls, received one email with an incorrect address, FAXed cancelled checks and bank statements, been promised the refund, called back multiple more times, been promised call backs which did not come, and Symantec still has the 25 bucks. I wonder if this is typical of their service or if it's a good way to make a few extra bucks. I'm not inclined to surrender but since I can't find a way to talk to anyone other than the Indian call center, I suspect this is tilting at windmills. After this experience I will be cancelling my subscription and would encourage others to do the same. There are plenty of good competitors out there.