Explained the complaint and working with Jemshiyas already

I bought a new PC and a new Norton 360 package earlier this month. Since installation, Norton 360 has not been operative, despite the fact that I followed all the instructions and opened an account on the Web immediately. I raised an incident on 13th Aug, after having tried their online suggestion to uninstall and re-install Norton, using a download. They only replied on 18th Aug, despite a 24h response claim. What they suggested did not work. I replied on 22nd Aug, and received a reply on 22nd Aug with another suggestion, which also did not work. I confirmed this to them on 23rd Aug. I followed up on 28th Aug because I have still not received a reply. Today I accidentally cracked the disk when I took it out of the container, so I can't even take it back to the store for a refund. In short, Norton 360 has been worthless to me since I purchased it. I'm now going to download McAfee, which the company I work for uses (one of the big banks in SA), and I'm going to download the software, which is free, from the bank's website. Unfortunately, I only spotted this after my unfortunate incident with Symantec. In short, I'm disgusted with the product and the service, I see now why the bank does not use it.

I hope that Symantec actually takes note of complaints like this.

Carol Drury, Johannesburg, South Africa.