After downloading completed, ERROR MESSAGE was this : Install file cannot be validated. I could go no further at that time Please advise me of what to do next. I HAVE been charged for this product VJRDPGDKFDGXKX3B4B8B42V6J.

You can contact me 12/29/08 7-12 noon or 3--evening or 12/30/08 anytime on cell #231 388-2076 Thanks

I received a call ove rthe weekend from my CC company informing me that I had charges going through they wanted to verify. One charge was for $53.99. automatic renewal through Norton and then a charge posting one hour later for 49.99 from DRI DigitalRiver.com. I contacted a Norton Rep through the website. I talked through the sites chat feature. I explained to him the following;

I was informed by Norton through email that my Automatic renewal couldn't go through because my billing information wasn't up to date from last year when I purchased the product. I updated my billing information. Not thinking the site would just process the automatic renewal again, I purchased the renewal through the site for $49.99 (this posted as DRI DigitalRiver). An hour afterwards the site did an autorenewal for another yr at $53.99. My virus scan showed my account was good for 700+ days through Oct 1st of 2010; virtually 2yrs of virus protection was purchased. The norton rep informed me that he was going to refund the $53.99 back to my CC. He gave me a case number to document the conversation and I copied down the transcript of our discussion. According to the rep it will take 5-7 days until the refund is in my account. We'll see what happens.

Good luck all. I hope everything gets worked out.