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clairehorn
May 11, 2010
not able to download to new computer
tried to download nortons symantic software to new computer - originally ordered on 11/10/09 still have several months whic have been paid for - can't find support install this on my new laptop
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Arthur and Jeri Utley
January 29, 2010
you billed us, and we didn't order
You billed us, and we didn't order anything. This is the second time, and I am going to my bank, and call the POLICE if I have to about you taking money out of our account and you were not asked to told to. I need the 39.99 put back in my bank acount. Call me. Jeri Utley
812/453/1480
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MAry Howard828
December 26, 2009
Overcharge
I was charged for something I did not buy. THe charge was in the amount of $39.99 I want my money back!!! Please Contact me! I also have no conformation code since I did not order or buy anything and I also have no proof photos since it is on my computer. Please let us get this fix... fast!!! Please contact me regarding this
Mary Howard
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jebone
September 20, 2009
unwanted purcase
I have this purchase on my debit/credit card that I did not ask for will be callingmy crdie union tomorrow about it can you fix it to thanking you in advance
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Jean Bakos
March 23, 2009
double billing on charge card
I just received my credit card bill and I found that I was bill twice for my Norton Anti-Virus sysem for my computer.
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Virgilio G. Berlanga
January 22, 2009
order was cancelled same day
I've tried to contact Norton and Symantic. I get a message that say: You have typed the wrong E-mail address or Password, please try again.
Norton has sent a temporary password, but also is not acepted.
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December 1, 2008
Charges for unnecessary services
1. I had a message popping up from AntiVirusNT2008 which a Yahoo article describes as very bothersome but non-malicious.
2. I ran Norton 2005 which had all virus defs current. I have a subscription and I ran an update just before doing the scan.
3. I decided to upgrade to 360 v2 - - paid $59.xx - also paid $8 for 1 year maint or something - - downloaded the program and attempted to run. - - Instructions said to first un-install old Norton programs through Windows Control Panel program. I did this. It appeared to be a clean un-install of Norton 2005.
4. Started install of downloaded 360 V2 - - the installation failed.
5. Downloaded Norton Un-install tool - - and ran
6. Attempted 360v2 installation again - - it failed again.
7. Got on Norton Support Chat - - about 7:45 pm - asking for help installing new softare. Got transferred to several people - - a couple tried installation.
8. Someone said the problem was virus infection - - I paid $99 for "consultant" to remove virus -
9. Transferred back to another technician to do installation. He worked on it quite a while without success. He finally stopped trying and stopped responding.
Now it is 2:55 am the next morning and my software is still not installed. I doubt that I needed the virus removed - - if the software was installed that would have taken care of it.
My priority # was 489323583 - - I am too tired to look up the receipt number for the $59 software or the $99 'consultant fee' - -
Since I was instructed to remove Norton 2005 I now have no virus protection!
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August 26, 2008
Norton anti Virus
could not download product
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