I tried to return a pair of shoes that I purchased. The cashier said that she could not give me a refund because I paid with a check. She stated that I would have to wait 10 days from the date
of purchase. I explained that I do not have the time to make another trip to the store just to return the shoes. I asked to speak with the store manager.

A female presented herself as the store manager. She refused to give her last name. She did not admit that she was not the store manager until I advised that I will be writing a letter about my experience. Then a male presented himself as the store manager He later admitted that he was the assistant manager . He stated that the store manager was not in.

I explained that I needed to return the shoes that day. He pointed to a statement on the counter regarding a 10 day hold on checks. I explained that my receipt stated that returns are accepted within 30 days with receipt. There is nothing on the receipt regarding a 10 day hold. He stated that other stores had the same policy. I failed to understand the relevance or why he made that statement. I asked if he could make an exception so that I would not have to return in 3 days in order to get a refund on the shoes. He refused.

I was very surprised by this. I wondered how TJ Maxx could stay in business with this type of policy and such unprofessional employees; especially give the large amount of competitors.

Since I am so unhappy with this experience, I decided to return my entire purchase . I also convinced my daughter to allow me to return her purchase. She said that she would be happy to shop at Ross instead.

That was my last visit to a TJ Maxx store. There are so many other stores to shop. I’m hoping that others that come across my complaint will do the same. No one wants to shop knowing that there may be a problem or inconvenience if something needs to be returned. In addition there’s a good chance that the employees will be rude and unprofessional.

They just lost two customers and probably a lot more.

WHILE IN TJ MAXX TODAY, I SAW A PURSE ON THE CLEARANCE SECTION. PRICE WAS NOT CLEARLY IDENTIFIED. WAS ON AN OLD TAG AS IF THE PURSE HAD BEEN RETURNED. I TRIED TO DETERMINE THE CORRECT PRICE OF THE PURSE THROUGH THE CASHIER AND THE MANAGER. THEY BOTH STATED THAT THE PRICE ON THE TAG WAS CORRECT. I DO NOT BELIEVE THE CORRECT PRICE WAS SHOWN FOR EITHER A DISCOUNTED ITEM OR A RETURNED ITEM. THE MANAGER WAS VERY UNCOOPERATIVE AND VERGED ON BEING RUDE. MY QUESTION WAS LEGITIMATE AND I WOULD HAVE PURCHASED THE PURSE HAD I BEEN ABLE TO ASCERTAIN THE CORRECT PRICE. I LEFT FEELING VERY DISSATISFIED WITH THE TREATMENT I RECEIVED. I WOULD THINK IN TODAY'S CLIMATE, THE CUSTOMER WOULD RECEIVE COURTEOUS AND HELPFUL TREATMENT AND THAT ALL SALES WOULD BE SOUGHT BY THOSE IN CHARGE.