T-Mobil allowed someone to order on my account. I was made aware of this because the (2) phone products came to my home in my name while I was out of town. Upon my return I contacted T-Mobil, and both phones were sent back to T-Mobil in the one U.P.S. return envelope, as they had sent two phones one of which did not come with its own return envelope with tracking number. Later when I received a extremely large bill. I contacted T-Mobil. U.P.S. reports the product envelope number had been submitted but reported to T-mobile it was torn open, and the product phone identified for the envelope was missing and other phone destroyed. However, both phone had been placed in that envelope, because T-Mobil sent only one return envelope. Although their policy was quoted to me by representatives as one envelope per phone I used the one. T-Mobil credited the damaged phone reported by U.P.S., and insisted on charging me for the second phone that had not returned.

My problem with this treatment is that I never ordered the phone. And the difficulty tracking stopped with and loss of the phone via UPS, T-Mobil's as they named me as the shipper once the product was submitted in the envelope by me to UPS. The current situation is complicated and their is not resolution according to both entities except that I pay for all of this. Because of this issue I have canceled my service with T-Mobile, and they have place my account in collections because of the extra charged for the missing phone. I have willingly paid for my service each the past years with out problem but, I'm not willing to pay for and missing phone that I had no control over losing, and because of their negligent security and handling of my account that allowed another someone to order against my account without my knowledge. Its simply not a fair practice that this falls on the consumer. I have reported this to the Federal Trade Commission. This kinds of deeds must not go unnoticed.