Hello,

Please help me get my refund - I ordered a phone from T-Mobile on 22nd Mar 2011 (Order Number : 3111704226). For a " LG Optimus T™ with Google™ - Titanium Prepaid", I received the phone on 24th March 2011. I opened the package, the bubble wrap was not in there (It existed but no air in them). I opened the phone checked it throughly, Noticed that the back Battery Panel was cracked, i called t-mobile and asked them if they could send me the back cover only, they said no - I will have to send the phone back to them and they will send me another phone. Also they said the process will be delayed as it was a shipping damage and they will have to open a case with the shipper (UPS in this case) - I don't understand why the customer has to wait for their claims, i paid and expect the right product and if it is defective irrespective of the defect or who was it caused by T-Mobile should solve that within (With UPS), why should the customer be suffering, Any ways i thought just a week lets wait, i called the customer care again and asked for her suggestion how to go about this current situation as i needed the phone badly (My old phone was damaged) she said its going to take a while, why don't you ship us the phone and once we receive it they will inspect it and process my (New Order or Refund) Later i came to know that the staff had no knowledge that they cannot place a new order - Customer has to do that. I sent the phone back to T-mobile and T-mobile acknowledged that they received the phone by 1st Apr 2011, they said i should see the refund of the amount within a week (Also gave me a side note that it could take 30++ days to get my refund ). Since then i have been calling them for my refund, spoke to the supervisor, no help at all. I have to pay my credit card bill and i usually pay the amount in full and its due in 4 days. Can you please do something about my refund. My problem is i don't understand why should the customer suffer (Bear the Frustration), My part was paying the amount on time and i did that. I paid upfront, sent the phone back why would they hold my money? and i was without phone for 2+ weeks and went through a lot if trouble, finally had to buy the handset from a third party. After waiting and multiple calls T-Mobile is not taking any responsibility and instead the executives are rough. They just tell you that wait for 30 days then call back and we can initiate the Manual refund... Please help me in here ... Why should i suffer in all these ... ? I request Complaints Board to please take a strict action on my behalf and help me out. Thanks.