An email I sent in response to

"We are always looking for participant feedback on our promotions. Please take a moment to let us know how the promotion worked for you and if you would participate in similar promotions in the future. All participant comments & feedback are greatly appreciated."

From [email protected]

Joshua ---------

--- On Wed, 1/21/09, Joshua --------- <[email protected]> wrote:


From: Joshua --------- <[email protected]>
Subject: Promotion Feedback
To: [email protected]
Date: Wednesday, January 21, 2009, 3:39 AM


To Whom It May Concern,
I was completely dissatisfied with the TLC/T-Mobile Promotion. This promotion was not done in Good Faith.I will not be participating in any other promotions either. In 4-5 months time, I am going to Iraq and when I return, will likely end my contract with T-Mobile and return to AT&T/Cingular whom I had actually terminated my contract with to move to T-Mobile. Also I plan on informing my local newspaper regarding this issue.

I was excited about this promotion at first, as I have been planning to go to Florida in February, and this promotion seemed the best bet to help my costs. So I went to my nearest T-Mobile store and added a second line for my Fiance.

I had a few issues simply registering for the promotion. I received emails saying my account could not be validated on the Fly with T-Mobile website. I called in to T-Mobile and it took about 4 phone calls and one week before a technician discovered what the problem was. I was putting in my Primary account Cell number instead of the second line I had installed.

Once I received my email for validation at the beginning of December. I was informed in that email that I would not receive my Booking PIN for 31 days after activation of my second line, even though I had been a T-mobile customer for nearly a year prior. This made me rather upset as I was told in the store I would have the PIN once I was validated. This meant I would have to wait until the end of December to purchase the tickets for my flight. At this time, on Orbitz, the Flight I wanted was $102+tax for a total of $148, for one ticket.
I called roughly around a dozen times the following night I got my validation email to try to see if I could get the Booking PIN sooner since I had been misinformed. I called 877-335-9580 from there I was given 605-978-2173, the TLC concierge, and then from there to 800-942-8023. During these calls I was transferred multiple times and dropped twice. I was on the phone for 80 minutes trying to get an answer as to if I could get my booking ticket earlier. By the end of the night, A TLC Rep emailed my info and request to her headquarters office or somewhere, and I received a reply 4 days later stating I could not get my booking PIN earlier.

I received my Booking PIN on December 29. On Orbitz, my flight had grown from $102 a ticket to about $116+tax. Upon logging into Fly With T-Mobile, the price was $712 +tax and booking fee. I am currently getting my home phone records to show how long and how many times I called. I was dropped once, spoke to many supervisors, and transferred quite a few times, No one could tell me why the prices on the website were 3x as much as any others.

I was informed of the Price Match policy with the 15% mark up and Also of the $30 a ticket booking fee for booking with an agent over the phone. I looked at other flights and dates on your site and all were equally as high on your site as oppossed to others.

After being extremely upset I decided to purchase the tickets on January 7th. I'd gone through all this trouble I might as well finish. At this point, the tickets on orbitz, (due to gas prices, timing, whatever) were $168, $214 with tax.

I called in to do the price match and the first person I talked to informed me that the 15% markup was added on to the Orbitz price with tax, the $214 price. I told her I had spoken with a supervisor just the other day and that was not the case. She placed me on hold to check with her supervisor and informed me that the 15% markup was indeed added to the taxed price of the price match. I hung up.
The second time I called I asked for the Supervisor and informed her of what had just happened and she apologized and informed me that I was correct, the 15% markup was not added to the taxed price.

They took my info, emailed thier pricematch office, and three days later I hadn't heard from anyone. Called on sunday, they said the price had changed and needed further approval. Was finally in contact with the person on the 13th and booked the flight.

It is now the 21st, and while writing this reply, I looked at the Flywith-mobile website for reference. I notice that there is now a Comparative Fare Promise. I also see that it states the comparative fare will be booked with the regular booking fee of $12.75 and not the $30 each. I am even more upset and disgraced with this whole ordeal.

Had I purchased Two tickets at the time I wanted and not gone through this hassel I would have paid a total of $296 including tax through Orbitz.
Each ticket at $102 for $204. With a $46 tax and other fees for $92.

Instead, because I suffered your promotion, I purchased one ticket and got a "Free" one for a total of $361.44 including tax.
One $168 ticket with a 15% markup at $193.20. With $54.12 tax and $30 booking.
The one ticket I purchased through you was $277.32 with tax.
And then another $84.12 ($54.12 tax and $30 booking) for the "Free" ticket.

I am waiting for the rest of my phone records to come in. I plan on sending my local newspapers and News Stations copies of my exhausting ordeal with this "promotion"


Joshua ---------