I have my bill statement inthe websites, when they do the math, each straight colunm, they minus everything, but when it comes to the total, they do not minus the credit, and I asked and even email Glenn Zaccara, but no calls and he did not reply ti my email. this is my current bill statement, they charged me $370.00, but I am telling them they did not minus my credit, so I end up paying $370.00, I am very frustrated complaining already, because they did not call me and I am thinking, she is complaining again.So I am tired of calling them and doing email to them and their customer service is very terrible and the customer care did not have a customer service at all, because they do nat even care and when they we will call you at a certain days, they do not call. So I am very frustrated, upset. They will give you a credit and they will turn around they will take it back on your next bill. They thought i did not noticed what they are doing. I have a lot of complained to them, that is why I always E-mail Glenn Zaccara, he responded to me last time, but this time I did e-mail him, he never call or reply to my complained, this happened only, when they put out my bill last November, and I have a questioned, they did do anything to it, so I email Glenn Zaccara, until now no reply from him. Glenn Zaccara is director of public affairs or for short he is one of the ADministrative Officer of T-Mobile in New Mexico and the city is Alburquerque. PLEASE SOMEBODY CALL ME OR EMAIL ME. THANK YOU LORNA. I want this to be resolve and the way they take care of me and about my bill statements. I am having a hard time dealing with them and I do not know that there is a website like this. THANKS AGAIN LORNA.