In February I tried to use my pre-paid cell and got the message that no minutes were remaining. I used my c. card to add $100 of minutes. However, I never
used any of those (as I use a different phone 99% of the times).

In late March, I did try to use the phone to hear that, once again, no minutes were left. I checked my c.c. statement and found that $100 went to Vesta T-Mobile
in February.

After a horrible phone experience with T-Mobile reps, I finally wrote an actual letter to them asking for an explanation to where those February minutes went and credit for them. No response and it's been two weeks.

This certainly seems fraudulent. Ideas?

Susan