I have replaced the T-Mobile Shadow 4 times. The Home Screen turns to a white, directing you to go to settings and choice a Home Screen. It will not hold.

Apps freeze all the times, constance resets, hard sets, battery removals, removal and reinsert of sim card. All four phones.

On the phone with pda department techs. Useless. No one want to address the issue.

I paid over $300.00 for this phone, and it dosen't work.

I was told that after the fourth phone. I would be eligible for another phone. Meanwhile i needed a phone. I work for transportation and I am out of town often. So after the thrid phone i purchased T-Mobile G1, another $300.00. I still needed to keep my Windows moble 6. I purchased 6 software apps, and want to use them. The software was never useable. I took off all the phone numbers, no addition software, to prove that it was the phone and not my phone numbers or the software. Well like clock work. the phone perform as before. I let T-Mobile know each and every time that someting is wrong with the software . After three phones and the forth on the way. They need to address this issue. I turned this phone into a prepaid for for my car. THIS IS A $300.00 PHONE AND I WANTED MY MONEY WORTH. Even if it dosen't work most of the time.

Finally the forth phone arrived and after the first ActiveSync. the Home Screen turned white. IT'S A SOFTWARE PROBLEM. I called Customer Service and the PDA Department. They decided to grant me a new phone. The Joke was on me again. It was a $49.00 small Blackberry. Unable to see the numbers on the pad. I told them that i was able to see the keys, that they are too small. I am 55 years of age. i wear glasses and still unable to see the keys. What about the Dash, Wings, Sidekick, how about the new shadow. It's been out over a year now. NO THEY SAID, Just the little Blackberry.

I am still working on solving the problem . I can not use this phone. I feel that if you can give me a $49.00 Blackberry you can give me a $49.00 basic phone.

If there are any suggestion to solve this problem, let me know. T-Mobile Shadow - [email protected]