I went to the store and got me a phone. Paid for everything, the phone, the service, connection fee, and a sims card. I was told some of the services would take 24 hours to connect and I had 14 days to cancel or change anything on the plan if I was not satisfied I would get a full refund.

I waited 24 hours and still did not have all the services. I could not connect to the internet with that telephone. I returned to the store and said I would like a refund for several reasons. The phone had a bad connection if you try to call anyone and had an echo in the phone when trying to talk and I never got the service I paid to get.

The store gave me a piece of paper that said return refund and the person working said they could not give me the cash at the store but the company would mail me a check for my refund and it would be 4 to 6 weeks. I also asked why was it that I had to pay cash in the amount of $219, 99 and will only get a refund of $54.00. I was told that not all the items I got were in the refund allowed. Now I'm waiting for my refund check and I'm set a bill for the phone service. I used the phone 1 day and only called my other telephone using less than 30 minutes of use altogethr. The bill is for $72.00. Where is my refund and why am I being billed for something I don't have nor use. Did the cashier named Kimberly Edwards steal my money and not cancel the service. Who is the real rip off, Kimberly Edwards or the store in the mall or the company itself T-Mobile.

Anyways, I am still waiting for my refund check. And no one will say how I can get in touch with the store manager or the owner. I have call customer service and asked them to help. We'll see what happens. Whatever, I will never go with that company again.

Any suggestions or ideas please comment.