This is the fourth time I have received a call from an inmate and before I could even begin a conversation the program/system hangs up the line stating: "This call is being terminated". I did not use two way calling, call waiting or anything of the kind. This happened twice on 4/30/2011 approx 930pm; Easter 4/24/11 at around 9 - 10pm and before that in March as well. I dont know what is wrong with the program but I certainly would like a refund of my money for these calls for which I am being charged improperly. Feel free to contact me at 904-389-8021 Thank You.