A copy of email to T R Sawhney Motors:

Dear Mr Khattar,

My brother had booked a Maruti Swift Diesal (Silky silver) on 12 March and had paid a total of Down Payment and also they have received payment from Finance Company - ICICI bank

A waiting period of about 4 to 5 weeks was told to me at booking (which, if it was not possible, looking at the response to the launch of the vehicle should not have been promised at the time of booking) furthermore I was told that if I paid a larger sum at the time of booking I would be delivered the vehicle earlier. When it seemed to me after 4 weeks that there was no sign of the vehicle, even they said that ur loan amount did not come from bank becoz of short of some paper not given by u. They have taken one month in finance, but lastly it was not clear, their procedure was so delay for everything. showroom infrastructure is also very poor, i dont find even any chair in showroom, no one was taking this seriously, even sales manager, showroom manager, Mr. Bhardwaj, I was waiting from 2 hours for taking any senior person and they i was here but ignoring me. it was a too worst situation of showroom mgt, they said for color option but why i take car which is not my choice, i know they have the vehicle becoz one of my frd asked for swift diesel in cash then they said, they will charge 15000 extra, and deliver vehicle today in same color.

Its a Black spot in Maruti name

After all this happened I regretted the fact that I had opted for a Maruti vehicle and probably the other companies would have treated me better but it was too late. I would like to mention here a special word for sales executive dealing with me I found him to be a caring and genuinely concerned representative.

I was taking this vehicle for marriage but if they cant deliver this on time than plz give my payment back on time.

I am not writing this letter with any personal gain in mind but to let you know about the chain of events and with the hope that your dealership would improve itself and not give false promises and trap customers . If this is what you are doing to an educated customer God help the others. May be you would ignore this letter without looking into the system and making the necessary changes if required but at least I would sleep in peace thinking that I have done my job.

Hoping that, unlike me who would never recommend your dealership (T R Sawhney motors) to anyone, you would develop customers who would never think of leaving you and would be brand loyal to MUL just because they are treated in a professional manner.

Mr Jagdish Khattar concerned authority please reply, am i asking too much?