I was given a gift from my sister of a Everyday Kitchen 3 QT. Rectangular Bake and Serve Dish with serving stand distributed by Tabletops Unlimited, Inc. I had used it several times and while baking a meatloaf for my family at the recommended tempature the serving tray cracked along the bottom allowing drippings into the bottom of the oven.

I contacted customer service on December 2, 2009 and discussed the problem telling them only the bottom tray had cracked and that I had the box with price tag and model number. Customer Service stated that she was so sorry but I would also need the receipt in order to open up a claim, to replace the defective product, and without the receipt there was nothing she could do she was so sorry. The dish was a gift and I had had it for at least 6 months. I was not given the receipt when I was given the gift.SHAME ON ME AND MY SISTER!

BUYERS BEWARE OF PURCHASING ANY OF THE CERAMIC BAKEWARE PRODUCTS FROM TABLETOPS UNLIMITED, INC., FROM ANY RETAIL LOCATIONS, MINE WAS PURCHASED AT LINENS-N-THINGS AND NOT KEEPING THE RECEIPT FOR THE LIFETIME OF THE PRODUCT, YOU WILL NOT BE ABLE TO REPLACE THE DEFECTIVE PRODUCTS.

At no time was I ever EVEN offered to repurchase a replacement baking tray from the Customer Service Department. Now all I have is a LARGE BAKING LID WITH A METAL SERVING STAND AND NO BAKING DISH TO PUT IN IT WHAT A WASTE.