I live in a mid sized college town in Texas situated between Austin and San Antonio, San Marcos. This town has an average family income of about 18K per year, so it is not an economicly booming town at all.

Most of the people that live here are employed by the university. The one corporate Taco Bell Store in this town seems to think that it can charge about 10% more on menu items that in markets that are much much higher in the average income bracket. One goes to a taco bell with the expectations of spending less than 5 bucks for a meal. Not so at this one, any vegetable product that is an addition is .30 cents more per item even if the item already comes with that product. Extra cheese one would expect to pay for as that is common through out the industry, however .30 for a few more chunks of onion on a bean burrito is a little much. The menu prices as I stated are higher as well, and the portions that are given for these items are about 10% less than at other stores (this was done over several days buying items at this store numbered 019846 and a store in Buda and one that is at the Sam Marcos Outlet malls, the two nearest to this store and doing a weight comparison). Now this is a little flimsy at the moment, but more research will be done and a complaint to the city on price gouging will insue.

My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.