I was scheduled an interview with the new district manager on 7th of May and when I arrived, I was told his plane had been delayed. Then I was scheduled for an interview on May 11th, and the district manager did not show. I have worked for Taco Bell for at least 14 years and I want to know what the pr9blem is! This is no way to run a business, especially when you are new. I am a very hard worker, and want to know the reasoning behind this.
Thank you for your response in advance.

Gale Dyer

On 4-2-10 at 4:13 p.m., we stopped at the 2 in 1 (KFC/Taco Bell) in Mt. Airy. This unit has historically had issues ongoing with running out of food, slow service, dirty store, and food quality but today I learned that the problem stems from the General Manager of the store. Mr. D. Henry compounded an issue I had by not only not apologizing but for then debating with me over whether he did or not. His own crew was more sincere and apologetic about the multitude of issues I had experienced than their own GM.

We entered the drive thru and found hornets swirling around the speaker. As we were in a convertible, this presented a problem. We waited and waited but apparently the drive thru employee did not hear us. We finally drove up to the window after waiting for 3 minutes to be greeted. We ordered and drove away only to discover there were a few problems .
1) wrong items - ordered a T3 and a T8 and received and were charged for 2 T3's
2) no straws
3) crunchy taco broken
4) beef greasy and dripped out sides of tacos (needed to be stirred more frequently)
5) taco supreme - had only 2 chunks of tomato on it. It used to call for 1/2 ounce but amount on it would not have come close to a 1/4 oz.
6) no apology from manager when presented with the problem. When I did not hear one, I asked him why he did not even bother to apologize after all our issues. He said he had when we walked up. I said I did not hear him. He argued with me that he already had apologized. I said, "You are right. I am wrong as your customer!" Back in the days, managers were trained to at least try and respect the customer and apologize multiple times since it is a proven fact when people are angry they do not hear just one. In either case, he had the chance and did not take it. His cashier said how sorry she was for all of our trouble.

If this is the man who sets the example in his store, then that explains why all the preceeding issues occurred. This lack of attention to all the areas of restaurant management result in his failing operation. I plan to write the corporation but they did not even bother to respond the last time I wrote to them so they may not care either.

I have went into taco bell 3 times and everytime I have asked for extra sauce never once have i recieved ANY sauce!!! Tell me what is stopping the employees from giving out sauce...in a hurry...lazy...or have been told not to without the customer asking why??? i too myself work at fast food and never treat the customers this way...i simply ask for sauce its not like i ask for an upsize or something that costs!!!

Why can't they get your food order right at Taco Bell. We have 3 Taco Bells in our area, I stopped going to one
just because they NEVER get your order correct + when you go thru the drive thru, the speaker that they talk to
you, you can't understand them, they sound like the teacher off of Charlie Brown WWWWHHAAA-WWWHAAA-
WWWHHAA, when I had to ask "What did you say" several times, I finally just drove to the window to tell them my
order, which she didn't like, I tried to tell her that I couldn't understand her, that made her even more mad,
by the time I left, I wasn't for sure if I wanted to eat my food or not, if you know what I mean, we love Taco Bell,
but they never get our order correct, ANY time we ask for no sour cream, guess what you always get sour cream,
Tonight I made a special point to go inside explain to the young cashier about my problem with the other store, not getting my
order correct, she says not a problem here, I put my order in # 0214 at Taco Bell # 020134 tonight, I hear her tell the person making our order NO sour cream anywhere near this order, and the guy repeats it back to her, I think, Cool, this is my new Taco Bell, even if it is farther away from my house, I get home and my son and I dive in, what the F___, SOUR CREAM,
this is just stupid, I don't get it, do I have to go in the back and make the Taco's myself, o.k. that's it, I'm so smart,
from know on I'll just but the ingredients at the store and make the taco's myself, problem solved for me, maybe not
for Taco Bell, if more people encounter the same problems maybe they'll do the same, Sorry Taco Bell, you made me do it.

Emailed this to the Taco Bell Customer Service Department today:

Issue #1: rice in a a Beef Fiesta Taco Salad is nasty; I usually remember to request "no rice" but today I forgot. It appears that rice is cheaper right now than lettuce, because there was a bunch of rice, and not even a handful of lettuce.

Issue #2: The tortilla shell/bowl is obviously smaller, both in diameter and in depth. Ergo, less meal in the bowl. I guess this store hasn't run out of the big clamshell to-go boxes yet. This poor little salad floated all over the place in its plastic swimming pool. In addition to going to the smaller clamshells so we poor customers are fooled into thinking nothing has changed, how about going a little green? Maybe a carboard to-go box that fits the product, instead of the extra 2 inches of plastic that towers over the poor salad?

Issue #3: The little red tortilla strips used to be provided in a separate container; now the salad comes with a few of the strips sprinkled on the salad, whether the customer wants them or not. I happen to like them; however, by delivering the salad with the strips already on it, you accomplish 2 things; you get to cut back on the amount & save a fraction of a penny, but they are soggy after sitting on the salad for a few minutes.

Issue #4: The amount of guacamole received in a portion control cup has (sadly) always varied by the time of the day, the employee assigned to the task, and the attitude of said employee, but the price gouge was always a quarter; today, I got an estimated tablespoon of guacamole, but the price has risen to 30 cents.

In our current economy, do you think it's wise to drive away your current customer base by lowering quality & raising prices? I've been eating at your chain of restaurants in several different states over the past 30 years. I have a restaurant within walking distance of my office now, and had a habit of eating there a couple of times a week, sometimes with my son (he always orders twice what I do). I have grown less satisfied over the past year, and find that I now eat there maybe once a month. Did you really mean for that to happen? Did you really think that your regular customers wouldn't notice?

*******Doubtful I'll get an answer to this, but it was nice to vent just the same.*****