Taco Cabana

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(15)
Category: Entertainment

Contact Information
11212 Fuqua Street, Houston, Tx 77089, Houston, United States

Phone number: 281-464-3131

Taco Cabana Reviews

AwfulServiceIsNotAcceptable July 17, 2011
Rude Service and Lying employees
I just encountered one of Taco Cabana's rudest employees to date, her name is Luara, employee number 27198 according to my reciept.
She asked me to pull up when there was no one behind me in line and when I told her, the order always seems to be wrong when I do that, so I would rather not, she got attitude with me, and gave me a dirty look and rolled her eyes.
While I was waiting there for my order, my son said his sprite tasted funny and after tasting it, it ws obvious the sprite was out. I told her and she proceeded to role her eyes, again, and walk off with the sprite to get it replaced.
I called after we got our food and asked for the manager and the person who answered said that was her. I proceeded to tell her my experience and she made excuses for the employee and then acted like I should have just pulled up. I told her her tone was rude and condescending and I didnt appreciate it and would be sure to say something to corporate I called back to get the names of the drive thru person and the manager and come to find out the person who told me she was the manager, was actually the drive thru person. I asked if she was the actual manager as she had stated previously, and she said she was the shift lead. I aksed if her superior was there and she hung up on me.
Glad to see that Taco Cabana is employing such rude, inconsiderate, dishonest people. My sons and I eat there about twice a week, and as far as I am concerned, I will never return t this location, and the chances of me going to ANY Taco Cabana again is about slim to none.
I have never been more agitated and insulted after a visit to a eating establishmenet, ESPECIALLY after I called to address the issue and was met by a lying employee. Taco Cabana should be highly embarrassed that this person represents your company, especially if she is the "Manager" as she claimed.
Ugh. April 28, 2011
Accuracy & Customer Service
I went through the drive thru Monday evening. I made sure to tell the guy who took my order that I wanted double rice instead of the beans and papas that my meal typically comes with. At the window, I asked the gal for extra salsa. She rolled her eyes at me and threw it in the bag. Okay. . . that pissed me off, but I was willing to let it slide. After all, she works fast food and was obviously unhappy. But then I got home and found that my order was wrong. I didn't get my double rice. I didn't get any sides at all. I called the store and the girl that answered (Irma) barely spoke English. She argued with me and told me that my plate didn't come with any sides. Really?! Then she hung up on me. I called back and talked with a manager, Jose. He was almost as bad as Irma, but he did at least speak English. In the end, nothing was done. He didn't even offer an apology. I sincerely doubt I'll revisit this location.
Tharr February 8, 2011
Tortilla soup burned my daughter due to inadequate lids
On January 14, 2011 my mother purchased Tortilla Soup for my daughter. Upon arriving home, my daughter took the soup out of the bag and when she did it spilled on her stomach, thighs, and groin area. Unfortunately at the expense of my daughter I experienced not only the inadequacy of Taco Cabana's lids for the tortilla soup, but also the inadequacy of their Corporate Office and Customer Service.
I called Taco Cabana's Corporate office to inform them of the incident. I mentioned that on previous occasions I had brought it to the store's attention that the lids used to contain their tortilla soup were improper due to the heat causing the THIN plastic lid to split, shrink and lose its conformity. Prior to this incident the only thing damaged was my car floorboard or kitchen floor, however, this time it was a child that was burned. I also informed them that I was NOT trying to monetary gains or sue them, just inform them before someone else such as an infant or elderly person was burned which could be more detrimental.
For a week I played "pass the buck" between Taco Cabana's Customer Service and Liberty Mutual. Nothing was accomplished.
Now almost a month later, my daughter STILL has a scar, Taco Cabana STILL uses the same inadequate lids. When I talked to them this morning I was told that they were going to send me coupons---wow!
I once again informed them that my purpose was to alert Taco Cabana to the dangers of their soup container and unfortunately my request fell on selective deaf ears. I tried to emphasize that had my intentions been to sue Taco Cabana or let the media know about this, sadly someone may take my request seriously. Before I could even finish my statement, the "professional" in Taco Cabana's Risk Management Dept. "unprofessionally" told me that if I was "threatening" them I should watch what I said. At that point, I lost the little respect I had left for Taco Cabana. Here's some food for thought---if a child gets burned isn't it possible he/she may be investigated for child abuse/neglect? So should Taco Cabana be investigated for customer abuse/neglect?
ric0911 April 5, 2010
food poisining
Stopped in at Taco Cabana In a hurry got Cabana bowl -beef-.Next day
I got diahrea .Was not to bad but got worse thought it should run its
course in couple days.Wrong lasted 8 days. Next day I took it easy.
Then the following day my right foot swelled up.I thought maybe
I had unknowingly sprained it . Couple days later left foot swelled up.
Had to get crutches and lift myself with just arms .Then my shoulder
got strained >I have been fighting this for almost 3 months.Beware
of Taco Cabana food could be bad for your health.
MarC92 December 23, 2009
Ruined my interior
I went thru this store's drive thru where I ordered 2 bowls of Chicken Tortilla Soups to go. The man handed my food and I left. I placed the bag in the floor next to my leg and held it with one hand becuase I had just bought my brand new car. When I got home and pulled into the garage I picked the bag up and as soon as I got it right infront of me the bottom of the bag fell out and burned my legs and hands as well as soup went all over the interior of my car. The lid on the cup of soup was cut or broken and they placed a thin piece of tin foil over it, then placed the other bowl on top of it. So as you could imagine, as soon as it started to be transported it started leaking down the side of the bowl into the bottom of the bag. I called the manager and she said that the food was not packaged correctly becuase it should have been placed into a plastic bag. She told me that she was going to get a claim over the their risk managment team to have my car cleaned and told me not to worry. Now, the company will not return my calls and the insurance company is stating that they are not going to do anything becuase they were told by their CORPORATE people that were not even there that the food was packaged correctly. I asked if they reviewed the tapes on the servailance to see how it was packaged and Liberty Mutual stated that they have not and will not because they dont feel that I have not assured them that I didnt spill the soup in my car. I still have the bag and the cups that show the tear in the lid and bottom of the bag has been soaked through, so when he asked how they are not sure that I didnt turn it over, I simply siad that I do have proof, the bag is perfectly clean and white on all four sides, just the bottom is stained and torn. I guess I also formed the two blisters on my hand to so that I could get my brand new car cleaned...give me a break. They refused to watch the video and said they are not doing anything. They are nothing but liars and cowards and If I can find an attorney is willing to sue them than I am going to.
joker20 August 22, 2009
Got fired for no reason
Goodmorning, who ever is reading this! Ive been working for Taco Cabana company Going for 5 yrs. I'm an Employee and a good worker there until i got fired for not doing a GM (General Manager) job. I loved working there at a fast food Restaurant it was fun when we had rushes. Well, Back to the storie we had almost 4 new Gm since ive been working there yeah they were cool and had no problems. My job was always to clean and restock for the next shift. Well the new GM that just started Taco Cabana not even 2 weeks ago had no experienced never worked there ever in his life just applied for the position as A GM (yeah that's dumb). And i for 4 goin on 5 years of experienced i knew how to do everything that any Manager can do. The last GM moved to another store but before he left he told me just to help him out with the Inventory till he knows how things go in the store me as a nice guy said "yes". There was a Taco Cabana meeting not far from where I stayed. I was not certified and not schedule to go to that meeting but i was asked if i can go so i can meet him! I went the next day to the meeting and the DL (district Leader) was there with the new GM for our store. The first thing the DL told the GM about me was ( He is a good guy verything is clean stock and his job done and you will never have any problems with him) I with a smile. Well yeah i was there till the meeting was over I went straight home to get some rest cause I worked only over nights (Graveyards).Well I went to work that night and he showed up he told me if i can help him with the inventory so I left my other crew by them self so i can help the GM. It was already 1 Weeks later he told me (You think you can do the inventory for me cause i have to do some things on the computer I was nice to say Yes?) Well guess what he got use to me doing the Inventory everyday. Third week came by it was on a wedsday going on Thursday Morning. I was able to do the inventory cause i had to catch up on my cleaning and plus we had alot of call in orders. The GM got there 3 hours before inventory supposed to be posted 30 min till 7 he asked me did you do inventory I replied back telling him no I cant today im busy He called the DL and told him I was NOt following his directions and that he was going to let me go. I worked Thursday night going on Friday Morning (Shift 11:oo pm to 7:00am) the Gm shows up at 4:30am and not talks to me i didnt mind? So I kept doing my job and I also did inventory for him still NO replied from him. Well it was about to be 7:00am till he told me I need to let you go ( fired) I asked why (He said i was aked to do something and i did not follow his Directions) I was k let me call my DL he picked and i told him i was getting fired by my GM and my DL said well you refuse to follow orders so we are going to let you go? I was mad cause that job was not mine I called Cooperate they defended the GM wich that was not right.
D A Thomas April 18, 2009
Unsanitary kitchen practices
April 17, 2009

I went through the drive through and as I was waiting, I watched how the kitchen workers were preparing food. A Mexican girl had a plastic glove on her right hand. Picked up a rag and wiped off the counter area. Used the same hand to pick up a tortilla then stuck that same hand in the lettuce, etc. When I received my order, I went inside to talk to the manager. I explained what I had observed and said it wasn't right and they needed to use sanitary practices. The manager apologized. Then she said, "Do you speak Spanish?" I replied I spoke some Spanish. She said, "You need to tell her - she doesn't speak any English." I was appalled and said, "I'm in the United States - I don't need to speak Spanish to anyone!" Again she asked me to talk to her in Spanish. How was she taught about sanitary practices in food preparation? Really not happy about this. A lot of illegals work in food prep and that's a scary thing.
RED December 29, 2008
cracked tooth "LIARS"
June 0f 2006 my husband and I went in to Taco Cabana on I.H 35 and Rittaman Rd. In San Antonio Texas. Well me and husband ordered are food and ate in my husband ordered a quesadilla and I had enchilladas, well any ways we started eating our food I bit into my food and i felt this stabbing pain. I spit my food out into my plate my tooth came out with it (OMG!!!) I started to panic, my husband says, " calm down hunny". I got up from my chair went to the register and asked for the manager, she didnt know what to do she called the store manager. We spoke to the store manager, my husband wanted to call the police "The store manger" begged us, I say begged us not to call the police she told me that I would be taken care of it, so we didnt. Well I went to the dentist right away omg!!! very pricey. Well T.C.'s insurance Liberty Mutual called me and sent out there field investagator two weeks later they denied my case. I was soooooooo upset. I called the store manger who promised me that I would be taken care of. I didnt mention before that I had kept all mt evidence tooth and all and names and numbers of workers and 3 customers that were there, and my original reciept. I had to take them to court it took two tears we went to court july 2008, and it was hell and they had like 8 people for there defense I had 3. They all lied the store manger said she "NEVER" seen nor talked to me. Ok I magically had her phone number ok, and all the staff ( like I was CIA) lol.. Well I never got compinsated and all I can say that all I can say is I HAS ALL MY EVIDENCE!! and they had the "JUDGE" golf buddy... thats what happend to me politics never end neither do scammers and cons which they are... Sincerly, Discriminated
October 8, 2008
Food Handeling
I went through the drive thru this morning (10/8/2008) and ordered two breakfast tacos with cheese. When I pulled up to the window, I could see the tortillas and filling sitting on the counter without the shredded cheese. The employee taking the orders with the headset looked at them, then reached into the cheese bin BARE HANDED, put the cheese on the tacos, wrapped them up and in the bag they went. I was abosolutely disgusted because I had just witnessed him touching the very grimey computer screen AND his headset ON his head with the same hands that went into the cheese. I pointed out the fact he had no gloves on and I didn't want them. With NO apology, he turned to another employee and had her fix 2 more. Well with tongs this time, she put the cheese on two new tacos! HELLO! It was the same cheese bin this guys dirty hands were JUST in!!! ABSOLUTELY UNSANITARY! When I saw how they just didn't care and didn't get it - I just drove off and let them waste their 4 tacos! I'll never eat there again! The new Taco Cabana at 635/Beltline in Irving TX. ICK!
October 5, 2008
HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE
I went to eat at Taco Cabana's Fuqua location last night with my husband at 12:45AM. I ordered my meal and a margarita. The server walked off and came back to say they (the margaritas) were closed. (Others were having margaritas by the way...) I looked at the machine clearly working, and the lady looked at me very rudely and slammed the off button on the machine. So, I said ok, I'll have a beer. Then she responded that they too were closed. I asked why and she responded that Taco was not a restaurant that had to serve me. I was very offended and surprised by the treatment that I received for no reason what so ever. So, I asked if I could speak with the manager and she said that she was the manager with a huge smirk on her face. At this point I was getting angry, so I decided it was not worth it and responded by saying that I was not going to spend y money or eat at Taco Cabana then and left abruptly. Once in my car, I thought to myself that I should have gotten her name, so I went in and asked her name. I also explained that I would be filing a report with Taco Cabana's corporate office. As I was leaving she was yelling at me and making fun of me to other customers in the line. This is the worst treatment that I have ever received in my life. I will admit that I did lower myself to her level by calling her a bad name, and I'm not proud of that. But in my defense, I did absolutely nothing to deserve the way I was treated. I was not intoxicated, nor was I inappropriate in any way before she refused to serve me. Moreover, even if she had had someone else before us or had some kind of bad experience, she should not have taken it out on us. I honestly do not think this lady named "Maria" ws actually the manager, at least I certainnly hope not. I would hope that Taco Cabana would have higher standards than to have management of this quality (or lack of it for that matter!). Anyway, that's what happened to us...I strong suggest avoiding this location unless you want to subject yourself to abusive and horrible treatment.

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