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Craigbra
February 25, 2011
Quote
I am really shocked at the level of service from TAG HEUER South Africa. I handed in a pair of sunglasses 3 weeks ago and not a word back from them. I then went back to the TAG HEUER shop at the Waterfront in Cape Town where I handed in the glasses a week ago where the sales consultant said I would get an email the next day. I am still waiting. I feel that this is totally unacceptable from what I believed to be a premier brand!
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Buckstopshere
September 30, 2010
Poor Quality
TAG Heuer is by far the most overpriced watch that is a piece of crap. How a watch rated for 200 meters water resistent becomes fogged inside of the crystal is beyond me. TH will give you excuses that make no sense, They will not offer any warranty service because they know the quality is so poor. Excuses like "You must get your watch serviced every 2 years to keep it running properly" are absurd. DO NOT buy one, its a pretty boy piece of $#!+.
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HanF59
September 2, 2009
Fraud and scam
My 20 month old $1600(retail) started to get humidity inside the chrystal. I took it to an authorized service center for repair under the 2 year warranty. The diagnosis was that the stem became lose and humidity got inside. They determined this was because of "shock" and needed repair. They also said it was not covered by warranty because of damage by shock. IT'S A GOLF WATCH. They advertise it as a GOLF WATCH. Of course it gets shocked. I do play well over 100 rounds of golf a year and only wear watch when playing. If this watch is not built to accept that much shock it shouldn't be called a golf watch. I feel they should fix it and tell me not to wear it when playing and cease advertising it as the ideal "golf" watch.
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mikewest
May 13, 2009
Warranty
After a year noticed my watch face and dial moved. Sent watch into this service center for repair, within a few days i did receive confirmation that they have the watch and gave me an estimate of 450 to fix my watch-i immediately call TH and said just do the warranty work not fix the scratches, etc she said she would call me back, within a few days received my watch in a fedex box not repaired. Once again called TH and they said there was TRAUMA to the watch and it will not be covered. WHAT??? This should have been covered under warranty. MY ADVISE DON"T BUY FROM THIS COMPANY. Attached is a picture so everyone can see the crap quality put out by this company and will not stand by their product
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November 13, 2008
Won't honor waranty
I had a Tag watch for 2yrs. and went to a reputable jewler to have a new battery put in it. They told me it was broken and needs a new movement. Because I had the jewler look at it, Tag won't waranty it. I will never buy another Tag watch, nor will I recommend it to anyone.
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