I have a Tag watch which is still under warranty. I took it into Jared to send onto Tag as the battery needed replacing. They took a copy of the warrenty card to send off with the watch. This is the third watch we have sent to Tag through Jared so are not new to this. None of the previous watched - one for more serious repairs has taken more than 6 weeks to return to us. I took the watch in on Nov 17 and called just before Christmas. I was given the standard company line of if we do not have it back yet it is still with Tag. Ok I bought this as it was still only around the 6 week mark. I called again just after Christmas - same line but I pressed them and they said the watch was definately with Tag - not sure how they confirmed this. We then went in on Jan 6th and was given the same speal - but again made them confirm that the watch was definately with Tag - bearing in mind this is now the 3rd time and no-one has actually contacted Tag on any of these occasions. I called again last week and insisted that someone phone Tag to find out where in the process the watch was. Cathy called whilst I was on the phone and said that Tag had never received the warranty and had sent Jared an estimate that they were waiting on confirmation to continue the work - Jared claim they sent to the warranty and never reecieved the estimate - very hard to beleieve either of these. I was promised a call back with an estimate of when to expect the watch back - no call. We went into the store a few days later and spoke to the assistant manager, who again promised to call me yesterday - you guessed it no call!! They really are unbelievable, the services is shocking and a watch that was sent in on November 17th is still not returned to me on January 25th - needless to say we will be contacting the Jared Head office, I am contacting Tag and if the watch is not back in 7 days I will be taking legal action! Terrible - if you have a problem these are not the company you want to deal with.