i done the contrack with talk talk on phone & he people told me if u dont like cancel in 10 days . we cancle this contrak on phone u pay only connection charge 39.00 pound i cancle this contrack in 7 days on phone & he told me your contrack is cancle we charge u 39.00 pound i say ok i agree & he take out money from my account in direct debit in netwest bank & he take money 89.00 pound near . & i cancle this direct debit on bank & next month talk talk people change the refrence & take it out money from my account 42.00 pound . i cancle again & he done same thing again after i say bank menager he reng talk talk people & cancle all direct debit . &still talk talk people send me a bill & reminder & i got last final demand letter is 258.49 pound . this mater stare of july 2010, august 2010 . he take out money from my account & this is a last warning latter and he told me if we do not receive a pay ment or responce in the next 7 days we will pass your account to a licensed debt collection agency with out any further notice ... and myy re: acc. no. is 1003591887

I am disabled and live with my elderly father, the contract with Talk Talk is in his name but he does not go online. On the above date we completely lost service, as I recently lost my mobile phone this meant I had to disturb my next door neighbour and ask him if I could use his landline to call Talk Talk and notify them of the fault with our service. After being passed around from one department to another, I finally managed to report the fault, only to be informed that it could take up to 5 days to fix. I explained to them that as I am disabled I should get priority treatment but this seemed to make no difference. The fault has now been resolved but when I called them yesterday to tell them I was unhappy with the service that I had received the person who I spoke to was rude and had an attitude problem. When the contract expires in October I will be taking my business elsewhere as Talk Talk Customer Service is appalling.