talktalk

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Category: Services

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United Kingdom

talktalk Reviews

LINDA REYNOLDS January 24, 2011
BAD SERVICE AND UNATHORISED CHARGING
I WAS PERSUADED TO CHANGE FROM AOL TO TALKTALK FOR A COMBINED PHONE AND BROADBAND PACKAGE IN OCTOBER. RECEIVED THE TELEPHONE SERVCIES FARILY PROMPTLY BUT AFTER THREE MONTHS FAILED TO RECEIVE THE BROADBAND CONNECTION - THEY 'LOST' THE ORDER AND NEVER GAVE ME A CONNECTION DATE - I CANCELLED THE PACKAGE IN DECEMBER AND WITHIN 3 WEEKS I WAS CONNECTED TO BT CONNECT. IN THE MEANTIME I LOST MY AOL BROADAND SERVICE AND HAD A TALKTALK MOBILE ''DONGLE'' CONNECTION WHICH COST ME £30.00 + £10.00 PER MONTH AND THEY ARE NOW TRYING TO CHARGE ME A CONTRACT BREAKAGE FEE OF £132.04. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH - NEVER RETURNING CALLS AND HAVING TO DEAL WITH CALL CENTRES IN SOUTH AFRICA AND INDIA, TNEY TELL LIES AND NO ONE SEEMS TO TAKE ANY RESPONSIBILITY - I HAVE YET TO 'FIND' THE ACCOUNTS DEPT !!!
Bayla Worch July 20, 2010
I WAS PROMISED A PHONE PACKAGE THAT I HAVE NOT RECIEVED
I was contacted by talktalk about 2 months ago to my home phone and was told that they are a great phone company and will give me a great package for my landline. I was extremely happy with the company i was with which was pipex and did not wish to switch. I was convinced by the sales representative that the package he would offer would be even better than what i already have. THis has proved to be a true lie I have astronomical phone bills with huge charges.
I tried to contact the company many many times they always say that they have sorted it out. This is not the case.
My Original company says they cant take me back and even if i were to try and find another company talktalk have a huge cancellation fee.
Please can you help me
My name is Bayla Worch
My phone number is 0161 792 1346
My email address is [email protected]
huangward September 9, 2009
Staff refuse to reply to contacts
Since joining around three years ago for telephone and broadband any contact through their secure messaging service on the website is ignored. This shows a total lack of customer care and ignorance - whether this is company policy or simpy staff chosing to ignore the messages I do not know but this must be a widespread problem given that I reported problems over a hundred times!

Around a year and a half ago I finally got an e-mail address for a very kind lady who worked there and she dealt with my concerns professionally. I lost my e-mail address book when I installed some software, the backup did not work. So now I am back to being ignored again.

Don't ever be sucked into the TalkTalk nightmare.

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