I have been a long-time customer of Tan Factory. I recently purchased a package of tans using a bed that I have never tried before. After only two tans, my skin began peeling off at an alarming rate. I did NOT burn in the beds and I have been using tanning beds for over 10years. I had never before had this reaction to the beds. It took approx. 2-3 weeks to fully recover from the severe peeling. I decided it was not in my best interest to continuing tanning and I called the store to request a refund of my unused balance. I told the manager my situation and said that I would be happy to pay for the 2 tan sessions that I used, but that I would like the remaining balance refunded to me. I discussed the situation at length with the manager and the owner of the company (who would only identify himself as "Stephen"). The owner refused to refund my unused balance and only offered to apply the balance toward a differnt type of bed or tan. I explained to him that it was not in my best interest to continue tanning and that I simply wanted a refund. He still refused. He then began accusing me of being dishonest, stating my story had changed and that I was now using different excuses for a refund. His accusations were completely false and unprofessional. He claimed his manager had "notes" from her earlier conversations with me that different significantly from the actual TRUE story. The owner was simply looking for a way out of refunding me money because my request was not only reasonable, but justified. He resorted to committing fraud and refusing to repay me what was rightfully mine. If you break it down to it's core, he stole my money and then lied to excuse his actions. This company has horrible management, horrible customer service and horrible equipment. They will stop at nothing to con you out of money and deny you refunds - no matter what the price. Tan Factory is the LAST company you want to do business with!