Tarps Plus
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Category: Websites
Contact Information United States
tarpsplus.com
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Tarps Plus Reviews
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bowfishn
July 29, 2009
Fraud
After checking out many tarps online I ordered a 24'x30' Tarp from Tarps Plus 38940 Trade Center Dr. Palmdale, CA 93551 based on the description found on their web site<br />
http://www.tarpsplus.com/poly-tarps-single-tarps-silver--black-tarps.html<br />
It was described as a "SUPER HEAVY DUTY BLACK OUT TARPS. The most durable and shields the best against the sun.Silver/Black Poly Tarp - Super Heavy Duty Poly Tarpaulin <br />
7.0 oz. Per Square Yrd. - 1200 Denier - 14x16 Weave Count" <br />
The 7.0 oz per square yard was a little heavier than some of the competitors tarps so I decided on the Purchase from Tarps Plus.<br />
I received the tarp and began to put it up on my tent frame, the first thing I noticed was it seemed a bit light duty for what I was expecting, and the grommets were about pulling out when installed, one corner actually ripped of and I had to use another means to hold it to the frame. I figured something had to be wrong so began checking into what I received. First off the shipping weight was only 22 lbs, that did not add up as the square footage at 7 oz per square yard would mean the tarp should of weighed in at around 34 lbs. I sent an email out to Tarps plus at that time letting them know what I had discovered, but because of the time involved in getting a new one in from another company I was forced to use what I had ordered from them.<br />
2 weeks went by with no response, my lawyer who is a friend of mine suggested I re contact them and try to return the tarp as they had falsely advertised the product.<br />
I received an email back from them after I had told them I would report them to the authorities.<br />
They wanted me to send in pictures of what I claimed seemed to be the problem showing all the damage. I got back to them again explaining the overall weight of the tarp which explains all that needs to be explained. In other words I purchased a 7.0 oz per square yard Tarp and received a 4.5 oz per square yard tarp from them, what more need to be said, I cannot take a picture of the lack in material, they need only to check the shipping bill and do the math. Other companies that sell tarps of the same heavy duty 6 oz and 7 oz material tell me that size tarp 24x30 that they sell weigh between 30 and 36 pounds depending on 6 oz or 7 oz<br />
I seem to be getting know where with tarps plus.
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Unsatisfiedbuyer
July 15, 2009
Bogus Company Scammers
I also called tarpsplus before I placed my order to make sure that the tarp would cover my 20' Trophy Bayliner boat. They said that the 20-22' tarp would work fine for me...I questioned them again just to make sure. The reason I called them was because I had called other boat cover manufacturers to find out if the tarp would actually fit my size of boat.
Then I ordered the tarp online, received it and it was 2' too short all the way around (canvas and straps). After being on hold for 20 minutes at a time numerous times, they finally got back on and said that they had NO RECOLLECTION of anyone calling and talking to their staff before buying. The person that gave me the runaround for 3 days was Simeon Alexander. He then put me on to a so-called corporate manager by the name of Scott.
Scott just flatly said that we opened the box and now we are stuck with this product. I said I would talk to Visa and get the charges removed. Scott laughed and said, hey we've done this many times...if you ship it back, we will just refuse it so you won't get your money back. How is that for a company that answers the phone and says, how can I give you outstanding service?
Customer service also told me to take pics and send them to tarpsplus...go figure...now the guy says we are stuck with the cover. Great business sense!
Tarpsplus is an absolute RIPPOFF and should have their license taken away by the chamber of commerce. I'll be writing them today too. This company is nothing but trouble and I would suggest people refrain buying products from them.
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November 17, 2008
Poor service
Ordered two tarps from company, never got confirmation of shipping - after contacting them repeatedly, was told the item was out of stock. I had already been charged, so I asked for a refund. Had to speak to three people, and almost two months later, I still do not have my money back. I have submitted a formal complaint through the BBB.
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October 3, 2008
shipping
TERRIBLE order page protocol and customer service.
The order page submitted after one click (no review window, no ability to agree on shipping costs) It accepted an order with no last name and no country entered and then defaulted the country to the first one, alphabetically, AFGHANISTAN! That's right, California, Afghanistan... And charged $134 shipping for one tarp (should have been $8!)
I called, horrified that the order went through without being able to see what the shipping would be. They managed to send the tarp but have yet to refund the shipping difference - it's been a month!
They keep saying someone else has to approve it, the shipping & refund dept. is not part of the same company - must be a third-party drop-ship affair.
No way to run a business. I just wish there were more places to post complaints.
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July 15, 2008
Bad products
We bought online under an advertised aura of "heavy duty top quality tarps". After receiving our three tarps, we discovered one had a hole, and all were flimsy and not waterproof. We called to request a refund, we discovered that their tarps are not waterproof, and that the packages are not returnable after they have been opened. They did send a replacement for the one that had a hole. We bought other tarps from a local hardware store to cover our dirt bikes, and used the TarpsPlus tarps to cover things that didn't need to be dry, in an effort to protect them from the sun and have the dark green colour help them blend in and make them less visible to those walking above our house. Within a month, the tarps had faded to yellow. We have not contacted TarpsPlus since the initial time. Why try? They'll just say that their tarps are not colourfast, just like they are not waterproof. Bad products . . . We'd just like to warn others.
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