Hello,

This is regarding my issue related to service coupons. Below are the details:
I renewed my car's policy with Tata AIG in Oct 2010 as I was promised 04 service coupons but have not received so far (10th May 2011). Earlier, I had car insurance with Bharati Axa and I was been offered bonus to renew insurance with Bharati again, but I decided to got with Tata AIG as I was getting service coupons, which were of more value to me, but never received those coupons. So far, I have called up not less than 15 times to Tata AIG and the regional agent but have not received any response from any of them. Although, they have called me a fgew times but no resolution is been provided to me. Every time, I get a call from Tata AIG, they tell me that they have pressurised local agent (who sold me policy) to resolve the issue and when I get a call from local agent, then they say that they have asked Tata AIG to give them coupons but have not received yet and start saying bad things about company like Tata AIG stopped giving coupons suddenly and now they are being bugged by their customers, etc. FYI, one of the complaint number with TATA AIG is : 887055108, which is open since February and have not made ANY PROGRESS yet. I had a word with Ravi Kumar, one of the manager in Tata AIG customer care office many times (Contact Number : 022-67838282, Extn. : 3052) regarding this issue. He tried to help me, but not complaint department. Ritu (lady who sold policy to me) is also getting rude now. She gave me her contact number and asked me to contact her whenever the need be and wanted the call to be closed anyhow. This kind of inappropriate and unprofessional response from both (Tata AIG and agent), I am been bound to take further actions. Please look into the matter as the issue is been pending for more than now 06 months now and cannot wait any longer. Regional agent is asking me to cooperate and is saying that they will give me huge discount next time but nothing can be done this time as company (Tata AIG) has betrayed them. She mentioned that many of their customers has complained about this and Tata AIG stopped giving service coupons but now we have no explanations. So, now, you have to figure out where is the problem and who is at fault. Kindly take corrective measures to figure it out and provide me either service coupon or refund money back.

I tried to share the issue from your website as well, but I am getting an error (as mentioned in the attached file), which was again very irritating. I am not sure, why Tata AIG is not giving proper attention to the customers, especially after selling out the policy. I am saying this as I have experienced this – MORE THAN 15 CALLS TO TATA AIG – ASKED FOR SUPERVISOR 12 TIMES - EVERYTIME PROMISED A CALL BACK - GOT CALL BACK JUST 02 TIMES OUT OF 12 TIMES - IS THAT THE WAY TO SERVICE YOUR CUSTOMERS, IF YES, THEN I HAVE MADE A MISTAKE TO RENEW POLICY WITH TATA AIG, IF NO, THEN PLEASE TAKE ACTIONS AGAINST CULPRITS.

Dear Sirs,

I have received the above policy document giving contract conditions etc. The policy was taken through your Agent Code 001132486 Mr. Pawankumar Chandradev and the office code is AH01.

On scrutiny of the policy document sent to me I observe that the conditions laid down are quite different than what your agent has told me. Your agent had advised me that even illness requiring 3 days or more hospitalisation for any ailment can be reimbursed by the Tata AIG. However, from the policy I observe that only critical illness and death are included in the policy. This is quite contrary to the conditions stated by your agent. Your agent had not obtained my signature on the form giving details of different plan and had, it appears, signed himself. If he had obtained my signature on this document, I would have come to know the exact benefit offered by Tata AIG. I would request you to kindly clarify these matters immediately as I don't think the present policy offered to me now is not suitable for my purpose. Besides, I also observe that the General Amendment form also does not contain my signature. These things are highly irregular and I am constrained to bring these matters to your knowledge for remedial action.

It is possible, I may be either required to change the plan or request you to cancel the policy and seek refund of the amount paid, depending on your reply. I shall look forward for your reply at the earliest to enable me take due action.

Thanking you,

Yours truly,

Ashish Pravasi
53, Dadi Colony, Prabha Road,
Godhra-389 001, Gujarat.