We have taken prepaid broad band connection from TATA. The plan consists of no installation charges. When we applied for the connection we did not know that their service is so bad. We came across so many difficulties in getting the connection. As it was a prepaid connection we have already paid the money for 6 months in advance and they did not bother to give the connection till one week after that. As we both are working, we have mentioned our suitable timings in the form itself, but they used to call us after that time only by the time we used to be in the office.

Well now we have moved from that place and we need to shift the connection to the e new place. When we called up to customer care they asked us to pay 500 rs for new installation after the feasibility test. We applied for shifting the connection online and over there they have not mentioned anything like this. Even though we have moved in within the same area the feasibility test failed giving the reason that there are not enough connections in your area to provide you the connection at this moment. Since last 15 days they are doing nothing on this front. They are not ready to give my money back and not the connection. They advised us to take a dial up connection but for that I will have to pay separately. I am still sending them mails to get my money or connection back. The simple fact remains that ONE SHOULD NOT TAKE TATA BROADBAND AT ALL... THEY PROVIDE REALLY WORST SERVICE AND THEY ARE FRAUD...

I have a broadband connection from Tata broadband.I lost connection and made a complaint.after repeated it a number of times they did not do anything for it. They mailed to me that they had repaired it. But nothing had done. On October 11 th My connection period was over and I was asked to renew by paying additional amount and thereafter they will settle it.
I did not done it. Now what I have to do ? I have the copy of Email letters showing complaint numbers sent by service provider.
Joseph T.J.

I Am a Software Engineer and hence do know all the technical know hows... so whatever I write, I do understand. I got this connection in 20th August 2007 (a week later than what it was committed - here you go with the first cheating, when the connection has not yet started).

After a couple of days of usage, the connection went down as the DSL link would not respond. I talked to the dealer and he confirmed that 6 DP Boxes were down in the area. I kept complaining to 60607070 (tata customer care). They always had excuses and promises but never an answer (Second - Fraud).

I am a prepaid user and have lost 1/3rd of my usage for the month by the DSL being down for 10 days now. Today morning I got a call from VSNL to confirm that the connection was fixed ( I checked it instantly). The DSL was still down and i reported. To which he said that I have downloaded two days ago and yesterday (1284.19 MBs).

Here goes the big big fraud... If my DSL was down all these days till now(I even confirmed with the technician in the area and he said that they will be fixed today (one more promise)...

If the DSL was down all these days, how can I even connect to the internet? And then how can I download? That too 1284 MBs... my average usage is around 400MBs in 10 days. When I ask for the refund and ask them to disconnect the line and refund me the residual amount, they have not such policies...

I guess the only polices thy have is CHEAT & FRAUD THE CUSTOMERS FOR MONEY. Wherever you complain, no matter what department they all are shameless and taught to be CHEATERS & FRAUDS.

TATA Broadband is the worst service I have ever received. please do not hire TATA for any services. The biggest fraud I have experienced.