My docomo prepaid GSM number got activated yesterday ( July 18, 2011). Prior to that I have recharged for Rs.150 and also a special pack Rs.95(Internet Pack).

I have made a maximum of 4 or 5 calls. But I when I check my balance it is showing Rs. 0.00 and GPRS pack is also not activated. I had interactions with customer care executives. Every time I could hear that “system is very slow and not able to retrieve information – please call after 3 hours ”.

I am not able to call 121 after 3 calls, “All customer care executives are busy right now. Please call after some time” is the repeated
words I hear. No help from customer care.

PUK code for 8983114953

Hello sir/Ma'm,


I am Tata Docomo user since its started in Madhya Pradesh, but since 3 days i am having a major issue of balance deduction for internet browsing
that i am not using even, daily i loss minimum 15-20 rupee for internet browsing even i never open browser or any application and even i have deleted all the
internet setting/access points 2 days before but still its deducting, even i have applied for 3G deactivation but i don't think so its done yet but i have put my phone
on 2G mode without any internet setting but still my balance is deducting and its been 3 days i am continue calling for same complaint but your customer
care executives and supervisor just blaming me for i am using internet through divein and for that my balance is deducting but honestly even i am not having internet
setting, more then 10-15 times i called to your 198/121 number but getting same response but no solution, in 3 days i have lost about 60 rupee from my balance and its
still going on, if i am sleeping and when i wake up i see a flash massage of balance deduction of internet browsing, its just deducting anytime even when i inserted
my sim on black and white without internet phone...this is my humble request to please short it out what is wrong with my number and why my balance is deducting.


My number is - +91-9039786121

Dear Sir

In last 10 days i have written three complaints about TATA DOCOMO on this site however only one is displayed and has been acknowledged by TATA DOCOMO. However as usual - with the superficial assurance - they have slept over the issue. Contacting higher official like Ms GEETA and Mr Bhaskar HAS ALSO RESULTED IN UTTER FAILURE.

If TATADOCOMO cannot solve my issue, i have the following proposals

1 give me another sim card with the number of my choice without any charge

2 Credit the bal available amount of the present card (which is only Rs 102.50 ) to the new sim card

If this also u cannot do in a time bound manner - I REQUEST TATA DOCOMO not to use the line as
" we at tata docomo keep it simple" since it doesnot suit you guys.

SHAME

Regards

Vijay
904-252-3527

Dear Sir

The complaint dated 02 Jun 2011 which was registered in this site against TATA DOCOMO have still not been rectified inspite of acknowledging the same by them. Such a poor response from an organisation like TATA DOCOMO was never imagined; It seems their own men are letting it down

Regards
Vijay