Dear Sir
I am having TATA DOCOMO PREPAID SIM CARD IN use for last two years. No. Iis 904-252-3527
On 08 May 11, i activated Voice Mail service by sending a SMS as instructed, to the service provider TATA DOCOMO. Not satisfied with the service, i sent a request by typing CAN VM to 121 to cancel my voice mail.But i couldn't deactivate it. sINCE THEN I have placed request with TATA DOCOMO several times but in vain. TheIr assurance like it will be deactivated "WITHIN TWO HRS" / "WITHIN 24 HRS" / WITHIN 48 HRS" are all proved false. I spoke to customer care people ; few to remember their names as SWATIKA, RAJESWARI, MARY, then one higher official GEETA, but the end result is same. the VOICE MAIL IS STILL NOT DEACTIVATED. The poorest thing is that most of them are not even aware of technical details .Everytime u speak to them, u have to explain from day one and then an EXTREMELY POOR ASSURANCE. One of the cutomer care even went on to say to check my settings on mobile. Though i never changed my settings except for sending request SMS to the service provider, but i still checked the same.but the result is same. Now i don't have any other option but to put the TATA DOCOMO on NOTICE through this message that if in next 48 hrs, my voice mail is not deactivated, i will be copnstrained to knock the door of the court.
(EXTREMELY PATHETIC EXPERIENCE WITH CUSTOMER CARE EVEN IN THE PAST.)
Regards
Vijay

dear sir,
i have tata docomo sim of mobile no.8149923412. frequently balance is deducted from my account with no reason and customer care executives not giving proper information .so sir plz take necessary action and refund my balance.

When my tariff plan was over I was charged for sms. So I called the customer care for activating a sms pack since my call rate was same. It said recharge with 24Rs and get unlimited local and sms national sms for one month. So I recharged my no with 24Rs. Even after that my amount was deducted. When I again called the customer care they said its rate cutter. THEY ARE PROVIDING FALSE INFORMATION. If you are in Karnataka, India u dial 121 and select 2 and then 1 and then 2. It will tell u to recharge with 24rs and get unlimited local and national sms free for 1 month. And their customer care service is so much dissatisfying. Till now i was not yet addressed regarding the people. They MUST STOP CHEATING CUSTOMERS by PROVIDING FALSE INFORMATION. I hope they will address me soon even though i know its not possible as they least care their customers.
Thank you,
+918123181744

Dear Team,

Myself Rajendra Samal, Mobile No.+917411277554. On Date :8/5/11, time around 7-8 PM amount of INR 30.00 is deducted from my talk time on behalf of some News Update Service activation. But I have not opted or activated any such kind of service. This kind of unwanted service activation is pathetic. Please do the needful and recover the same amount which is deducted from my account without my information.

Hi
I was with Vodafone for almost 6 years and when number portability came to existance in INdia, I decided to try the tata docomo service. I was having ISD facility with Vodafone account(without any deposit) and when I was porting my number to Tata Docomo, the only condition I gave them is, I want an ISD connection without any deposit. The executives from Tata Docomo office(Not any agents) promised me that it will be done without any deposit. My number is now ported to Tata Docomo only to find
(i) No ISD Connectivity -->Now the call center executive is asking me to deposit Rs:2000 to get ISD Connection
(ii) Very poor Signal --> Most of the areas, the signal strength is very bad
(iii) A Pathetic Customer Service --> I have seen very nice ads about Tata Docomo service, but I those are good in ads only. Reality is exact opposite

And today morning when I woke up, I find my services are deactivated stating there is bill pending in my old Vodafone account. I have cleared all the dues in time, and when I contacted Tata Docomo service center, they are asking me to contact Vodafone Customer Care(It happens only in India... :) )

So this is a warning to all the ones who are planning to port the numbers to Tata Docomo. Enjoy their ads in the TV but dont go by the ads to take any decision. I will be porting my number back to Vodafone or Airtel after 90 days(These is a minimum 90 days lock in period for number portability).

Jay