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December 2, 2006
Most inefficient service!
With in a fortnight of securing the internet connection from Tata Indicom, Chennai (which itself was an ordeal), the connection stopped working at least on 6 occasions. Every time after several reminders, some body would turn up and change the router or junction box or channel or something and the connection would work just for a few hours. Again the routine of calling them would start. Totally disgusted I asked them to refund my money(several emails to Mumbai, chennai and in their feed back page). They have the audacity to say that somebody from Tata would collect the router without giving me any acknowledgment or receipt and I have to wait for 2 months to get my refund. My small advice to Tata top management would be -"enter the filed after training your people thoroughly and after ensuring all systems are in place". Dealing with Tata people in Chennai is nerve wrecking experience and the curses they get from gullible customers will not certainly put a group like Tata's in good stead.
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August 22, 2006
Worst service by Tata Indicom Broadband Chennai
My Full Name is K. RAJA and i am residing at Kodambakkam (Chennai). I am working for a software company. I have been frustrated by the service of the Tata Indicom Broadband services. I wanted to get a Broadband Connection from TATA INDICOM BROADBAND and i made a payment of Rupees Six Hundred and Ninety Nine (699) to an executive Mr. Veeramani. The application number is 1594807.
I made the payment on 23-May-2006. The application is said to be submitted in 24-May-2006. During that time i was told that the connection will be provided in 4 working days.
They never informed me of any delay in that. Till date i have neither received the connection nor the Money back. None of those people called me regarding the delay. Each and every time i try to contact them, they dont attend my call or they dont give me a proper reply. So far i have called them N number of times but all in vain. So i would like to approach the Consumer council regarding this and wanted to approach them legally. They have given me mental tension because of this. Pls. guide me to proceed this further.
Regards
Raja
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